Carissa Hill
Carrollton,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Associate
Target
12.2022 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Collaborated with colleagues to maintain a smooth workflow and uphold high levels of guest service excellence consistently.
- Scanned and bagged all guest items in compliance with food safety standards.
- Delivered fast service to all Order Pick Up, Drive Up, and Registry guests.
- Maintained a clean, clutter free work area.
- Attempted every return while following targets policies and procedures.
Crew Member
Freebirds World Burrito
03.2022 - 08.2022
- Demonstrated Freebirds values daily: Teamwork, Relentlessness, Integrity, Best in Class, and Empowerment
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Stored food and prepared food
Front Counter Team Member
Chick Fil A
02.2019 - 09.2019
- Assisted guests, including personable greetings and taking orders
- Communicated menu item information and offered suggestions to promote featured products
- Reduced wait times by quickly operating the drive through window and the sales register
- POS knowledge
- Cleaned food preparation areas, tools, and equipment
- Properly labeled and stored food to optimize freshness
Education
Associate of Science - Psychology
University of North Texas
Denton, TX05.2026
Skills
- Exceptional communication
- Cross-Selling and Up-Selling
- Strong Work Ethic
- Basic accounting
- Customer Service
- Issue Resolution
- Multitasking
Timeline
Guest Associate
Target
12.2022 - Current
Crew Member
Freebirds World Burrito
03.2022 - 08.2022
Front Counter Team Member
Chick Fil A
02.2019 - 09.2019
Associate of Science - Psychology
University of North Texas
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