Jennifer Gatlin
Denton,TX
Summary
To secure a position with an aggressive growing company which will enable me to better my abilities and provide for continued professional growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Guest Associate
Racetrack
Denton, TX
08.2024 - Current
- Delivered exceptional customer service, ensuring positive guest experiences in fast-paced environment.
- Operated point-of-sale system, processing transactions accurately and efficiently.
- Assisted in inventory management, restocking shelves to maintain product availability.
- Resolved guest inquiries and complaints promptly, enhancing customer satisfaction levels.
- Collaborated with team members to optimize workflow and improve service delivery times.
- Implemented cleanliness standards throughout the facility, ensuring compliance with health regulations.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Contributed to an increase in return guests by cultivating positive relationships and ensuring memorable experiences.
- Managed front desk operations during busy periods, effectively prioritizing tasks without sacrificing attention to detail or customer care quality.
- Collaborated with colleagues to maintain a smooth workflow and uphold high levels of guest service excellence consistently.
- Maintained accurate records of inventory items used throughout the establishment ensuring optimal stock levels were sustained at all times.
- Streamlined check-in and check-out processes for improved efficiency and guest convenience.
- Resolved guest issues in a timely manner, maintaining professionalism and empathy at all times.
Receptionist
Family Medical/ Urgent Care
Denton, TX
08.2023 - 10.2023
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
- Collaborated with medical staff to ensure seamless communication regarding patient needs and updates.
- Implemented office procedures that improved front desk operations and reduced wait times.
- Streamlined check-in processes, enhancing overall patient satisfaction and clinic efficiency.
- Monitored inventory levels of office supplies, ensuring timely replenishment for uninterrupted operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Clerk III
Health and Human Services
10.2022 - 12.2022
- Helped clients sign up for government assistance (Snap, TANF, Medicaid, Medicaid for the elderly and disabled, etc)
- Take renewal packets and send to different departments to get processed.
Medical Biller for Psych / Rehab Facilities / Payment Writer
Texas Business Center
Denton, TX
04.2022 - 08.2022
- Review claims to make sure DX, revenue codes, charges, and authorizations are correct
- Submit cancelling claims thru Emdeon
- Work Medicare DDE (Direct Data Entry) - knowledge of making corrections, future payments, number of LTC and Psych days available, billing, and the canceling of claims.
- Knowledge of billing all insurance companies - Commercial, Medicare, Medicaid, Managed Medicare, and Managed Medicaid.
- Writing Payments and balancing
- Running EOM reports for balancing facilities
- Billing of secondaries - MRAN form to Medicaid
- Know how to read UB04
Cashier
Dollar Tree
Roanoke, TX
01.2022 - 02.2022
Insurance Collections/Billing
CMHCM
Remote Work
06.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Physician medical billing / Collections
Wise Health System
Decatur, TX
03.2020 - 12.2020
- Review claims to make sure the patient demographics and insurance were correct, make sure the NPI matched the rendering provider, and the ICD-10 codes matched the CPT codes.
- Submitted claims to clear house, and check for any denials
- According to EOB or transmission reports; worked denials and either resubmitted as corrected claim, made it patient responsibility, or submitted new claim.
- Checked status on unpaid insurance claims.
AR Coordinator/Medicaid Biller
MHMR of Tarrant County
Ft. Worth, TX
08.2015 - 08.2019
- TMHP/MCO refunds
- Billed TMHP thru TMHP portal for ECS (Early Services) / MH (Mental Health Services)
- Review of monthly AR for all MCD/MCO accounts for ECS
- Writing payments
- Review of EOBs for short pays, refunds, and zero pays
- Billed secondaries to Medicaid, MCO’s, and MRAN forms
- Checked status on claims online
Medical Billing/AR Coordinator
Azle Manor & Rehabilitation
Azle, TX
07.2015 - 06.2017
- Medicaid Billing
- Submitted 3618/3619 forms
- Monthly AR reports
- Daily Census
- Reviewed and resubmitted denied claims
Medical Biller for Psych/Rehab Facilities
Texas Business Center
Denton, TX
11.2010 - 07.2015
- Review claims to make sure DX, revenue codes, charges, and authorizations are correct
- Submit cancelling claims thru Emdeon
- Work Medicare DDE (Direct Data Entry) - knowledge of making corrections, future payments, number of LTC and Psych days available, billing, and the canceling of claims.
- Knowledge of billing all insurance companies - Commercial, Medicare, Medicaid, Managed Medicare, and Managed Medicaid.
- Writing Payments and balancing
- Running EOM reports for balancing facilities
- Billing of secondaries - MRAN form to Medicaid
- Know how to read UB04
Receptionist
Surgery Associates of North Texas
Denton, TX
01.2007 - 01.2010
- Answer incoming calls for multiple lines
- Schedule and confirm appointments for multiple doctors
- Check patients in and out
- Verify insurance
- Inputting patient demographics
- Order office supplies
- Collecting patient balances and copays at time of service
- Resubmitting claims as needed
Receptionist / Insurance Data Entry
Texas Lung Associates
Denton, TX
01.2004 - 01.2007
- Answer incoming calls for multiple lines
- Schedule and confirm appointments
- Check in and out patients
- Collecting patient balances and copays at time of service
- Verify insurance
- Inputting patient demographics
- Collections of overdue accounts
- Resubmitted claims as needed
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
FLundefined
Northwest High School
Justin, TX01.1995
Skills
- Software Experience- Microsoft Word, Excel, Outlook, MacPractice, Medicaid Management, Spectramed, Alta Point, MS4, Emdeon, Medicare DDE, Office Ally, Point Click Care, TMHP (TX Connect), CMHC, Netsmart (Avatar), Claim MD
- Basic accounting
- Customer service
- Detail-oriented
- Flexible schedule
- Data entry
- Data inputting
- Data entry proficiency
- Guest accommodations
- Payment processing
- Inventory monitoring
- Financial transactions
- Report preparation
- Information protection
- Cash handling experience
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Organizational skills
- Flexibility
- Active listening
- Adaptability and flexibility
- Decision-making
- Guest experiences
- Relationship building
- Office administration
- Self motivation
- Professionalism
- Goal setting
- Office support
- Resourcefulness
- Record keeping
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Professional demeanor
- Problem-solving aptitude
- Strong work ethic
- Exceptional communication
Certification
TABC certified
Food handler's certification
HIPA certification
Additional Information
Remote experience -
When I worked at Wise Health Systems it was during COVID. We were sent to work remote from home 10 days in to my employment.
Timeline
Guest Associate
Racetrack
08.2024 - Current
Receptionist
Family Medical/ Urgent Care
08.2023 - 10.2023
Clerk III
Health and Human Services
10.2022 - 12.2022
Medical Biller for Psych / Rehab Facilities / Payment Writer
Texas Business Center
04.2022 - 08.2022
Cashier
Dollar Tree
01.2022 - 02.2022
Insurance Collections/Billing
CMHCM
06.2021 - 08.2021
Physician medical billing / Collections
Wise Health System
03.2020 - 12.2020
AR Coordinator/Medicaid Biller
MHMR of Tarrant County
08.2015 - 08.2019
Medical Billing/AR Coordinator
Azle Manor & Rehabilitation
07.2015 - 06.2017
Medical Biller for Psych/Rehab Facilities
Texas Business Center
11.2010 - 07.2015
Receptionist
Surgery Associates of North Texas
01.2007 - 01.2010
Receptionist / Insurance Data Entry
Texas Lung Associates
01.2004 - 01.2007
undefined
Northwest High School
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy