Kayla Rose
Wichita Falls
Summary
Dynamic, solutions-oriented professional specializing in intellectual and developmental disabilities (IDD) and behavioral health, recognized for exceptional team motivation and communication skills. Proven expertise in diffusing stressful situations and proactively resolving issues, consistently achieving challenging goals and objectives. Demonstrated leadership in staff development and group facilitation by fostering a collaborative environment that enhances overall team performance while building strong relationships across all levels. Committed to mentoring employees to reach their full potential and implementing evidence-based treatments that drive positive outcomes for individuals served.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Director of Programs
North Texas State Hospital
Wichita Falls, TX
07.2023 - Current
- Managed a diverse team of professionals, providing support and guidance to achieve success in their roles.
- Provided coverage of units as the Interim Program Director when needs arose.
- Implemented effective communication strategies across teams, fostering collaboration and cohesion among staff members.
- Ensured compliance with federal, state, and local regulations through diligent monitoring and reporting practices that led to a successful survey by The Joint Commission in 2024.
- Mentored teams by sharing expertise, guidance, and feedback to improve morale, communication, and team building.
- Managed the Commitment Office with oversight of operations and coordination with various programs and departments, leadership, admissions, and legal.
- Provided ongoing guidance and leadership for program operations.
- Established program policies and procedures to comply with regulatory requirements.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Participated on workgroups-New Employee Orientation (Chair), IMMS that led to innovative new ideas implemented.
- Created and provided presentations for Clinical Enrichment Days on commitment processes and documentation best practices for Rehab staff that resulted in further campus training to improve efforts in competency restoration.
- Collaborated with various departments to provide sensory items for program units and Central Rehab to promote therapeutic based integration.
- Collaborated with various departments to expand the Warehouse with alternatives for hair and hygiene products to accommodate for individual needs.
- Assisted in environmental walkthrough of program units and Central Rehab to mitigate safety and ensure Joint Commission readiness. Coordinated development of uniforms and kitchen refresh of the Clubhouse/Canteen in the Village Square.
Program Director, Aldridge
North Texas State Hospital-Wichita Falls
Wichita Falls, TX
02.2023 - Current
- Managed daily operations for the forensic competency restoration program and unit comprising of multiple disciplines and followed policies and Joint Commission compliance to mitigate safety and maintain programming requirements.
- Provided oversight of the program unit's Treatment Team, nursing, and clerical teams-monitored the length of stay, referrals, modified orders, commitments, and programming operations.
- Led and created initiatives for employee retention and recognition, created a newsletter for the unit, employee of the month and messages of why peers nominated them, integrated activities on the unit for individuals served and employees, and helped to foster a positive culture with increased team communication.
- Mentored team members for professional development, knowledge enhancement, and team building.
- Utilized Performance Conduct Management (PCM), coaching, and supervision, of clinical and non-clinical program staff on the unit and routine performance management of job duties.
- Quality Assurance record reviews of the QSO Person-Centered Recovery Plan (PCRP), Treatment Team required clinical contacts, and other audits assigned to monitor productivity and performance.
- Facilitated Quarterly Meetings for the program of all shifts to ensure all employees were knowledgeable of current policy and program expectations, training, and to celebrate program milestones.
- Facilitated program unit Quality Improvement Team (QIT) meetings with clinical members to discuss programming policy and oversight of daily critical functions.
- Program Handbook updates and reviews to ensure individuals served are informed of current program policy during admission.
- Completed hiring processes of vacant position lines through the Career Center.
- Timekeeping oversight and maintenance of direct reports in CAPPS.
- Provided guidance and a presence on morning report, shift reports of shifts, and Treatment Team meetings.
- Collaborated with various departments on the campus to ensure smooth delivery of services and management of the program.
- Committee member, provided educational training, program recognition and communication initiative, customer service oriented, and team-oriented facilitator.
Director of LIDDA Services
Helen Farabee Centers-Wichita Falls
Wichita Falls, TX
03.2014 - 01.2023
- Managed the LIDDA services department within the non-profit organization that consisted of intake and screening, psychological eligibility determination, continuity of care services, service coordination, habilitation coordination and evaluation-PASRR, clerical, IDD crisis and crisis respite unit, and building manager for IDD building location for oversight of safety and environmental requirements (drills, environmental walkthrough, sanitization of toys and sensory supplies, refrigerator temperature control, fire marshal, company vehicles, etc.).
- Provided leadership within the 19-county local service area of the department’s numerous divisions, timekeeping, performance management, policy development, and budget oversight.
- Developed Memorandums of Understandings (MOUs) with various organizations and contracts for services in collaboration with the business office.
- Secured resources of sensory items for individuals with disabilities served and their families from local organizations via grant funding, donations, and fundraising in the local community.
- Provided administrative and clinical guidance of concerns, resources, programmatic problem solving, legislative, family, and HHS inquiries.
- Provided presentations of information and training to collaborate to the Board of Trustees, local Legislative Representatives, stakeholders, and the department.
- Maintained and developed policy and procedures for the department for programs including General Revenue, Texas Home Living Medicaid Waiver Program, Home and Community Based Services Medicaid Waiver Program, Pre-Admission Screening & Resident Review (PASRR), Enhanced Community Coordination (ECC), and Community First Choice (CFC) and any other administrative needs e.g., work from home policy, sensory bags, specific program development, etc.
- Managed intake and continuity of care services for individuals seeking residential placement and front door access to services.
- Facilitated all compliance and oversight with HHS to ensure all performance contract measures were met.
- Facilitated Compliance Accountability and Oversight (CAO) audits and surveys with HHS and the development of plans of corrections.
- Collaborated with Quality Assurance regarding systemic trends to formulate plans of correction.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability of the department with limited legislative funding and Medicaid billing.
- Knowledgeable of Targeted Case Management billing guidelines, Center for Medicare & Medicaid Services (CMS), provider billing guidelines, TAC, Health & Safety Code, and legislative contract obligations and funding streams.
Interim Director of LIDDA Services
Helen Farabee Centers
Wichita Falls, TX
12.2013 - 03.2014
- Provided coverage as the Interim Director of LIDDA Services for all programs and employees within the 19-county local service area. This was provided during some overlap time as holding the position IDD Authority Trainer.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Provided leadership, training, timekeeping, policies, and performance management of LIDDA operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed employee recognition processes for the department to improve retention and share in successes.
IDD Department Trainer
Helen Farabee Centers
Wichita Falls, TX
03.2013 - 03.2014
- Managed and provided leadership to the LIDDA team, listed as the primary contact on the HHS Performance Contract, and responded to Legislative and HHS inquiries. Provided leadership to the team in fielding daily questions and staffing cases for the 19-county local service area.
- Quality Assurance HHSC Audit/Survey Facilitator over various waiver and non-waiver programs with development of plans of correction submissions and implementation.
- Managed a caseload of up to 50 individuals when assigned Service Coordinator was not available to provide coverage.
- Experienced in dually diagnosed individuals with behavioral health and IDD needs.
- Competent in formulating treatment plans for a variety of funding sources.
- Monitored data and spreadsheets from Service Coordinators to ensure compliance with HHS on plan due dates, IPC, and ID/RC dates.
- Assisted in the development and revisions of policies and procedures of programs and LIDDA operations.
- Trained LIDDA staff to facilitate 90-day hire training per Texas Administrative Code (TAC) and ongoing training needs with oversight for all LIDDA divisions within the department.
- Knowledgeable in Continuity of Care Permanency Planning, Enrollments in Medicaid Waiver Programs for HCS and Texas Home Living, Community Living Discharge Plan, transfers, monitoring for community placement referrals from a State Supported Living Center (SSLC) and placement for Intermediate Care Facilities (ICF) group homes.
- Completed data entry in various state software programs.
- Collaborated with Quality Management (QM) regarding systemic trends to formulate plans of correction.
IDD Service Coordinator
Helen Farabee Centers
Wichita Falls, TX
02.2008 - 02.2013
- Provided advocacy and resources for adults and children with disabilities enrolled in the General Revenue, HCS Waiver, Texas Home Living Waiver, and PASRR programs.
- Coverage occurred in Archer, Clay, Wichita, Wise, Montague, and Jack Counties with extensive travel.
- Advocacy in schools to attend Admission, Review, Dismissal (ARD) meetings.
- Provided one of the following elements of Service Coordination for monthly monitoring to include crisis prevention and management, monitoring, assessment and service planning and coordination.
- Knowledgeable in developing the Individual Plan of Care (IPC) and Intellectual Developmental Related Condition (ID/RC) Assessment, completing Daily Living Assessment (DLA) and Service Coordination Assessments, facilitated person-centered planning discovery to ensure all elements and documents support one another.
- Developed the Person-Directed Plan (PDP), outcome goals, and objectives, monitored progress, and developed a thorough history of information for the plan of services and supports for each individual assigned to the caseload.
- Completed progress notes, plan development and updates, assessments, contacts, documentation, and correspondence within specified timeframes.
Adult Protective Services (APS) Internship
Department of Family and Protective Services
Wichita Falls, TX
08.2007 - 12.2007
- Shadowed Facility Investigators to follow up on reported cases of abuse, neglect, and exploitation of adults in facilities such as providers in the community and psychiatric hospitals in the Wichita Falls and Vernon campus area.
- Shadowed In-Home Investigators to follow up on reported cases of abuse, neglect, and exploitation of adults in the community. This included traveling to the individual’s residence.
Administrative Assistant
Family Diagnostic Clinic-Tomball, TX
Tomball, TX
01.2002 - 08.2003
- Completed check in and check out process for all patients.
- Administrative responsibilities and knowledge of diagnostic codes for insurance billing.
- Assisted in obtaining basic metabolic readings upon check in for blood pressure, weight, and blood glucose level checks.
- Secured financial information for insurance coverage, verified medical coverage for Medicaid covered and private insurable individuals.
- Filed and faxed records upon consent and authorization received.
- Knowledgeable of HIPAA policies.
Education
Master of Science - Forensic Psychology
Walden University
Minneapolis, Minnesota08.2017
Bachelor of Science - Criminal Justice
Midwestern State University
Wichita Falls, TX12.2007
Skills
- Avatar RAD, CAPPS, Sharepoint, Career Center, SmartCare, e-CET, CIMS, CMHC, CARE, HHS Enterprise Portal, MBOW, SASO, CSIL, EFT-STFP, IDD Operations Portal, TMHP-Texas Medicaid Healthcare Portal, HHS Operations Portal, Outlook, Power Point, Excel, Word- Microsoft Office
Accomplishments
- You're TOPS Award, 2025- Outstanding Leadership
- Village Choice Award, 2023- Empowering individuals by consistently providing kind, compassionate, recovery oriented care.
- You're TOPS Award, 2023- Outstanding Promoting Staff Retention
Affiliations
- Program Directors Council (PDC)
- New Employee Orientation (NEO) Workgroup
- Environment of Care (EOC) Committee
- Quality Improvement Teams-programs
- Provided coverage on committees: Clinical Safety Committee, Forensic Services Subcommittee
- Root Cause Analysis (RCA)-Chair, and Management Initiated Referral (MIR)-Co. Chair
- AAA/ADRC/RSVP Advisory Council
- Improvement Oversight Committee (IOC)- Executive & Expanded
- Planning & Network Advisory Committee (PNAC)
- Managed Care Steering Committee
- Trauma Informed Care (TIC)
Certification
- Person-Centered Thinking HHS Training
- Texas Council Risk Management Fund Training-Building Team & Trust, Managing Employees Working From Home, Performance Management, Respect in the Workplace, Situational Leadership, Successful Delegation, Ethics for Managers.
- Leadership You Part 1 & 2, Defining Work Expectations, Assessing & Supporting Work Performance, How to Discipline & Promote Positive Workplace Enjoyment.
- Applied Suicide Intervention Skills Training (ASIST)
- Adult Needs & Strengths Assessment (ANSA)
- Adult & Pediatric CPR/AED & TIPS, 2025
- Planning Alternative Tomorrows with Hope Certified Trainer (PATH)
- Co-Occurring Disorders: Intellectual & Mental Illness, Functional Behavioral Assessment & Behavior Support, Overview of Genetic Syndromes Associated with IDD, Overview of Other Medical Diagnoses Associated with IDD, Putting It All Together: IDD & Mental Illness, Trauma Informed Care for Individuals with IDD, Trauma Informed Care for Clinical Providers, Integrated Healthcare for Individuals with IDD, and Communicating with Individuals with IDD.
Timeline
Assistant Director of Programs
North Texas State Hospital
07.2023 - Current
Program Director, Aldridge
North Texas State Hospital-Wichita Falls
02.2023 - Current
Director of LIDDA Services
Helen Farabee Centers-Wichita Falls
03.2014 - 01.2023
Interim Director of LIDDA Services
Helen Farabee Centers
12.2013 - 03.2014
IDD Department Trainer
Helen Farabee Centers
03.2013 - 03.2014
IDD Service Coordinator
Helen Farabee Centers
02.2008 - 02.2013
Adult Protective Services (APS) Internship
Department of Family and Protective Services
08.2007 - 12.2007
Administrative Assistant
Family Diagnostic Clinic-Tomball, TX
01.2002 - 08.2003
Bachelor of Science - Criminal Justice
Midwestern State University
Master of Science - Forensic Psychology
Walden University