Summary
Overview
Work History
Education
Skills
Timeline
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Carissa McCourry

Taneytown,MD

Summary

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Overview

7
7
years of professional experience

Work History

Associate

Panera Bread
06.2018 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed efficient cash register operations.
  • Trained and mentored new associates on customer service standards and operational procedures.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
  • Built customer loyalty and retention by delivering excellent experiences.

Shift Supervisor

Panera Bread
06.2021 - 08.2022
  • Supervised daily operations to ensure adherence to safety protocols and operational standards.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Implemented process improvements that enhanced efficiency in workflow management.
  • Monitored inventory levels, coordinating restocking efforts to minimize downtime.
  • Completed store opening and closing procedures and balanced tills.

Education

Diploma -

South Western High School
Hanover, Pa
05.2019

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Cash handling
  • Problem-solving
  • Product knowledge
  • Workplace safety
  • Customer interaction
  • Leadership qualities
  • Computer skills
  • Reliable and responsible
  • Multitasking and organization

Timeline

Shift Supervisor

Panera Bread
06.2021 - 08.2022

Associate

Panera Bread
06.2018 - Current

Diploma -

South Western High School

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