Carissa Parker
Oklahoma City,OK
Overview
9
9
years of professional experience
Work History
Territory Sales Manager
Google
Oklahoma City, OK
02.2026 - Current
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Cultivated a supportive environment for retail sales associates, enhancing their skills and professional capabilities.
- Consistently met or exceeded sales targets by diligently monitoring performance metrics and making necessary adjustments.
- Organized promotional events and interacted with community to increase sales volume.
- Analyzed competitor strategies to identify gaps in the market and capitalize on unique selling propositions.
- Demonstrated exceptional problem-solving skills in addressing complex client concerns, resulting in increased customer satisfaction and loyalty.
- Enhanced customer retention through delivery of exceptional service, promptly resolving issues and proactively communicating updates.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Provided technical support for software and hardware issues via phone, email, and chat.
Territory Sales Account Manager
Energizer SAS Retail Services
Oklahoma
08.2024 - 12.2024
- Maintained thorough knowledge of industry trends and competitive landscape, positioning company offerings effectively against competitors.
- Established strong rapport with key decision-makers across various organizations to build trust in our brand's value proposition.
- Strengthened client relationships through regular communication, addressing concerns, and providing proactive support.
- Developed sales tools and resources to support team members in achieving their goals, contributing to overall success within the territory.
- Exceeded sales targets by consistently identifying new business opportunities and maintaining a strong pipeline of prospects.
Account Sales Representative
TracFone Wireless, Inc.
Oklahoma City, Oklahoma
12.2021 - 12.2023
- Working independently with minimal supervision, I consistently exceeded customer satisfaction targets and demonstrated a self-motivated and organized approach to achieve sales objectives.
- Additionally, I actively participated in sales training and continuously enhanced my product knowledge and sales skills, contributing to my professional growth and success in the role.
- Successfully worked independently with minimal supervision, demonstrating self-motivation, strong organizational skills, and the ability to prioritize tasks effectively to achieve sales goals.
- Achieved high customer retention and positive referrals by providing exceptional service.
- Developed and maintained strong client relationships to drive account growth and retention.
Retail Sales Representative
Verizon Wireless
Oklahoma City, Oklahoma
01.2017 - 07.2021
- Consulted with 30+ daily customers to analyze communication needs and recommend optimal devices, data plans, and insurance packages.
- Resolved complex billing disputes and technical issues, converting frustrated patrons into loyal, recurring customers.
- Processed 100+ monthly activations, port-ins, and upgrades utilizing proprietary carrier billing and POS systems.
- Trained and mentored new staff on operational procedures and customer service standards.
- Hard Skills: Cellular Network Standards (5G/LTE), POS Systems, iOS & Android OS, Device Diagnostics, Inventory Management, Cash Handling.
- Device Activations: Process new customer accounts, port phone numbers from competing carriers, and complete upgrades.
- Efficiently handling inquiries, resolving concerns, and providing post-sales support showcased strong problem-solving skills and garnered high customer satisfaction.
- Developed and maintained strong, long-term relationships with customers, earning a reputation for delivering personalized solutions and fostering customer loyalty.
- Proactively identified upselling and cross-selling opportunities, consistently achieving and surpassing sales goals by effectively promoting additional products and services.
- Received multiple accolades for consistently meeting and exceeding sales targets, showcasing a results-driven mindset and a commitment to delivering exceptional performance.
- Actively stayed updated on industry trends, competitor offerings, and product knowledge to provide customers with accurate and relevant information, positioning Verizon Wireless as a trusted provider.
- Consistently demonstrated professionalism, integrity, and a strong work ethic, reflecting the core values of Verizon Wireless.
- Achieved a 98% Net Promoter Score (NPS) by providing seamless data migrations and clear billing walkthroughs, eliminating post-sale churn.
- Result-Driven: High-performing Mobile Specialist with 5+ years at a Tier-1 carrier. Proven track record of maintaining the lowest churn rate in the district while exceeding upgrade quotas by 15% through strategic account right-sizing.
- High-energy with a proven track record of blending consumer sales with aggressive SMB account acquisition. Adept at turning retail foot traffic into multi-line business accounts, consistently contributing an extra 20% to monthly store revenue targets.
Education
Principles of Management -
Pearson
11-2020
High School Diploma -
Southmoore High School
05-2015
Skills
- POS Systems
- Sales expertise
- Goals and performance
- Microsoft Office Suite 365
- CRM Systems
- Motivational skills
- Brand awareness
- Sales metrics
- Time management
- Multitasking and organization
Education Certifications
- Principles of Management, Pearson, 11/01/20
- High School Diploma, Southmoore High School, 05/01/15
Timeline
Territory Sales Manager
Google
02.2026 - Current
Territory Sales Account Manager
Energizer SAS Retail Services
08.2024 - 12.2024
Account Sales Representative
TracFone Wireless, Inc.
12.2021 - 12.2023
Retail Sales Representative
Verizon Wireless
01.2017 - 07.2021
Principles of Management -
Pearson
High School Diploma -
Southmoore High School