Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carissa Pepera

Madison,FL

Summary

Proven leader with extensive experience at the Florida Department of Health, adept in community outreach programs and workflow management. Excelled in enhancing program visibility and client service outcomes, demonstrating exceptional collaboration and active listening skills. Achieved significant improvements in service delivery and efficiency, leveraging Microsoft Office for comprehensive report preparation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Human Services Program Specialist

Florida Department Of Health
02.2021 - Current
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on policy changes affecting program operations.
  • Effectively allocated budgetary resources to maximize impact on client outcomes.
  • Provided thorough documentation of client interactions, enabling accurate tracking of progress and informed decisionmaking.
  • Maintained a high level of cultural competence when working with diverse populations, ensuring equitable service delivery across all clients.
  • Developed and maintained strong working relationships with community partners to increase resource availability for clients.
  • Designed and executed outreach initiatives to increase program visibility, leading to an increased number of clients served.
  • Developed and maintained a comprehensive resource database, streamlining access to essential services for clients and staff alike.
  • Organized workshops and training sessions for staff, promoting continuous professional development within the team.
  • Evaluated program effectiveness through regular data analysis, identifying opportunities for improvement and implementing necessary changes.
  • Facilitated ongoing communication between team members, fostering a collaborative environment that supported program success.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Interviewed applicants for services and supported application completion as necessary.
  • Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
  • Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
  • Developed and maintained relationships with community organizations and agencies.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Monitored progress towards service plan goals.
  • Developed and implemented programs to engage and empower underserved populations.
  • Spoke with senior citizen groups to expand community engagement and program outreach.

Correctional Sergeant

Florida Department Of Corrections
01.2016 - 02.2021
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Supervised 20 employees and performance of tasks and managed 1100 offenders.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
  • Handled inmate counts and searches for missing inmates.
  • Completed daily work report sheets and delegated tasks to employees.
  • Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
  • Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Managed inmate housing assignments to maintain optimal safety levels within the institution.
  • Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
  • Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.

Warehouse Forklift Operator

Lowes Distribution Center
10.2013 - 01.2016
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Streamlined order processing with efficient materials handling and accurate placement of goods using a forklift in designated locations.
  • Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
  • Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
  • Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
  • Aided in the reduction of overall lead time, promptly transporting materials from receiving dock to designated storage areas using a forklift.
  • Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.

Education

No Degree - General Studies

North Florida College
Madison, FL
05.2025

High School Diploma -

Lafayette High School, Mayo, FL 32066
Mayo, FL
05.1996

Skills

  • Customer Service
  • Educational Programs
  • Community Outreach Programs
  • Grant Reporting
  • Collaboration and Teamwork
  • Active Listening
  • Microsoft Office
  • Community Service Programs
  • Report Preparation
  • Youth Advocacy
  • Workflow Management
  • Document Management

Certification

  • Certified Florida Correctional Officer

Timeline

Human Services Program Specialist

Florida Department Of Health
02.2021 - Current

Correctional Sergeant

Florida Department Of Corrections
01.2016 - 02.2021

Warehouse Forklift Operator

Lowes Distribution Center
10.2013 - 01.2016

No Degree - General Studies

North Florida College

High School Diploma -

Lafayette High School, Mayo, FL 32066

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Carissa Pepera