Andrea Hawk
Caliente,CA
Summary
Performance-driven with experience acting as liaison between the Department and partnering agencies. Adaptive to specific considerations and focused on supporting all aspects of service provision, resource management, and interagency relations. Calming presence in light of often stressful processes and complex billing and paperwork. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Human Services Program Specialist
Kern County Department Of Human Services
2022.12 - Current
- Provided crisis intervention services as needed, demonstrating quick decision-making and problem-solving abilities under pressure.
- Organized workshops and training sessions for staff, promoting continuous professional development within the team.
- Collaborated with multidisciplinary teams to develop holistic support plans addressing various aspects of client needs.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on policy changes affecting program operations.
- Evaluated program effectiveness through regular data analysis, identifying opportunities for improvement and implementing necessary changes.
- Developed and maintained strong working relationships with community partners to increase resource availability for clients.
- Designed and executed outreach initiatives to increase program visibility, leading to an increased number of clients served.
- Facilitated ongoing communication between team members, fostering a collaborative environment that supported program success.
- Enhanced program efficiency by streamlining processes and implementing best practices in service delivery.
Social Service SupervisorI/II-Child Protective Services
Kern County Department of Human Services
2015.09 - 2022.11
- Streamlined processes for greater productivity using data analysis and workflow improvements.
- Monitored program performance and outcomes for successful delivery of services.
- Enhanced client satisfaction by implementing individualized support plans and case management strategies.
Shift Coordinator-Friese Hope House
Crestwood Behavioral Health
2016.01 - 2017.04
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Contributed to a positive work environment by fostering a team-oriented atmosphere that encouraged collaboration and mutual support among employees.
- Provided regular updates to senior management regarding shift performance metrics, identifying trends or concerns that needed attention or remediation efforts.
Social Service Worker I/II/III/IV/V-Child Protective Services
Kern County Department of Human Services
2006.01 - 2015.09
- Emergency Response, Court Services, Family Services Wraparound, MTFC (at Kern County Mental Health)
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Collaborated with team members to ensure optimal service quality for all customers.
- Followed key practices to maintain client data integrity and confidentiality as per state and federal guidelines.
Human Services Technician
Kern County Department of Human Services
2005.06 - 2005.08
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Sheriff’s Cadet
Los Angeles Community College District
2003.01 - 2005.01
- Patrolled community college campus to promote security and deter crime.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded to emergency calls to provide assistance to citizens in need.
- Handled citation and traffic violation paperwork.
Ceramic Tile Installer/Home Remodeling
Self-Employed
1999.01 - 2003.01
Education
Master of Social Work -
California State University Bakersfield
Bakersfield, California12.2013
Bachelor of Science – Criminal Justice - Minor-Women's Studies
California Lutheran University
Thousand Oaks, California12.2005
Associate of Arts – Behavioral Sciences -
Moorpark College
Moorpark, California12.2004
Skills
- Data Collection
- Multicultural Sensitivity
- Training facilitation
- Policy analysis
- Behavioral support
- Problem-Solving
License
LCSW# 81412
References
Excellent references available upon request.
Training
- Pro-Act Crisis Resolution and Avoidance
- Managing Aggressive Behaviors Crisis De-escalation
- DEI for Managers
- Human Trafficking and Domestic Minor Sex Trafficking/CSEC
- OC Pepper Spray Certified
- California Common Core Curricula for Child Welfare Workers (Social Work Academy)
- California Common Core Curricula for Supervisors (Supervisor Academy)
- California Common Core Curricula for Managers (Manager Academy)
- Wraparound Training
- DSM V
- CJIS, CWS/CMS, PointClickCare and Cerner Systems
- First Aid/CPR
Certification
- Certified Group Home Administrator July 2023 to present
Timeline
Human Services Program Specialist
Kern County Department Of Human Services
2022.12 - Current
Shift Coordinator-Friese Hope House
Crestwood Behavioral Health
2016.01 - 2017.04
Social Service SupervisorI/II-Child Protective Services
Kern County Department of Human Services
2015.09 - 2022.11
Social Service Worker I/II/III/IV/V-Child Protective Services
Kern County Department of Human Services
2006.01 - 2015.09
Human Services Technician
Kern County Department of Human Services
2005.06 - 2005.08
Sheriff’s Cadet
Los Angeles Community College District
2003.01 - 2005.01
Ceramic Tile Installer/Home Remodeling
Self-Employed
1999.01 - 2003.01
Master of Social Work -
California State University Bakersfield
Bachelor of Science – Criminal Justice - Minor-Women's Studies
California Lutheran University
Associate of Arts – Behavioral Sciences -
Moorpark College
- Certified Group Home Administrator July 2023 to present
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