Ronald Kuykendall

Receives, reviews and investigates public assistance applicant recipient and third party initiated appeals and complaints; coordinates appeal and complaint activities in the Human Assistance Department, represents the department on matters concerning eligibility for public assistance, social services, and employment services program, functions as department representative to assist and represent recipients in application and hearing process and performs other duties as required.

• Performed initial assessments of clients to determine eligibility for services and resources.
• Advised families on available entitlements such as Social Security benefits, Medicaid and Medicare, food stamps..
• Utilized motivational interviewing techniques to empower clients to make positive changes that lead towards self-sufficiency.
• Cultivated relationships with local organizations that provide job training opportunities for individuals seeking employment.
• Conferred with management to develop or implement personnel policies or procedures.
• Took part in staff trainings, workshops, and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities.
• Handled processing of client applications and followed confidentiality procedures to keep data safe.
• Processed benefit computations and under or overpayment adjustments.