Carissa Platt
Stayton,OR
Summary
Professional dispatcher with extensive experience in logistics coordination and emergency response. Skilled in managing complex schedules, optimizing routes, and ensuring timely communication. Strong focus on team collaboration, reliability, and flexibility to adapt to changing needs. Proven track record of using critical thinking and problem-solving abilities to achieve results in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Lead Dispatcher/Supervisor
B There Logistics
09.2021 - Current
- I run dispatch on a fleet of delivery drivers for Amazon
- Answering the phone, running the computer, tracking where the drivers are and how they are doing
- Any issues they call me and I work with them to problem solve
- Supervisory
- I inspect their vans to make sure they are working properly and track damage
- File paperwork and fill out detailed emails daily
- Assist with interviews and the hiring process
- Troubleshooting any issues the drivers run into
Medication Technician
Elmcroft | Eclipse Senior Living
01.2020 - 10.2021
Resident Care Provider
Enlivant
08.2019 - 02.2020
CSR - Customer Service Representative
Assurant
02.2019 - 08.2019
- I take calls and assist Citi bank card members with their benefits
DSP (Direct Support Professional)
RISE
09.2017 - 02.2019
- I work with a child who has autism and take care of them at their home
Caregiver
Brookdale Senior Living
10.2016 - 02.2017
Server/Hostess
HOME PLACE
04.2016 - 10.2016
- Took orders, customer service, greeted and sat customers
Subway Sandwich Artist
Subway
01.2016 - 04.2016
- Responsibilities Opening, closing, prep, customer service, money handling
Team Member
KFC/Taco Bell
01.2013 - 12.2015
Education
High School -
Silverton High School
Skills
- Customer Service
- Driving
- Heavy lifting
- Leadership
- Team management
- Supervising experience
- Conflict management
- Interviewing
- Communication skills
- Writing skills
- Management
- Data entry
- Organizational skills
- Logistics
- Documentation review
- Time management
- Operations management
- Employee evaluation
- Computer literacy
Motivational skills
Prioritizing calls
Quick decision making
Delegating work
Scheduling expertise
Accomplishments
- Supervised team of 70+ staff members.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Dispatcher/Supervisor
B There Logistics
09.2021 - Current
Medication Technician
Elmcroft | Eclipse Senior Living
01.2020 - 10.2021
Resident Care Provider
Enlivant
08.2019 - 02.2020
CSR - Customer Service Representative
Assurant
02.2019 - 08.2019
DSP (Direct Support Professional)
RISE
09.2017 - 02.2019
Caregiver
Brookdale Senior Living
10.2016 - 02.2017
Server/Hostess
HOME PLACE
04.2016 - 10.2016
Subway Sandwich Artist
Subway
01.2016 - 04.2016
Team Member
KFC/Taco Bell
01.2013 - 12.2015
High School -
Silverton High School
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