Summary
Overview
Work History
Education
Skills
Timeline
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Carissa Powell

Great Falls,MT

Summary

Dynamic and empathetic professional with a proven track record at Benefis Healthcare, adept in HIPAA compliance and insurance verification. Excelled in fostering trust and resolving concerns, demonstrating exceptional customer service and problem-solving skills. Achieved increased customer satisfaction through meticulous attention to detail and a commitment to excellence in all facets of patient and client interaction.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

Benefis Healthcare
02.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Bartender

Hideout Lounge
05.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Bartender Shift Manager

P Gibsons Sports Bar
08.2020 - 06.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Bartender/ Casino Attendant

Sidetrack Lounge
07.2011 - 03.2020
  • Assisted in the training of new casino attendants, sharing best practices for customer service, game management, and cash handling procedures.
  • Promoted responsible gambling practices by monitoring patron behavior and addressing potential problem gambling situations tactfully.
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming gaming environment.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

Diploma - General Studies

Great Falls High School
Great Falls, MT
05.2005

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Appointment Scheduling
  • Payment Collection
  • Patient greeting
  • Document filing
  • Sterilization procedures
  • Problem-Solving
  • Flexible Schedule
  • Multitasking and Organization
  • Money Handling

Timeline

Patient Service Representative

Benefis Healthcare
02.2024 - Current

Bartender

Hideout Lounge
05.2023 - Current

Bartender Shift Manager

P Gibsons Sports Bar
08.2020 - 06.2022

Bartender/ Casino Attendant

Sidetrack Lounge
07.2011 - 03.2020

Diploma - General Studies

Great Falls High School

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Carissa Powell