Carissa Swartz
Dover,PA
Summary
Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Caregiver
Providence Place Senior Living
Dover , PA
08.2024 - Current
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided emotional support to clients during difficult times.
- Helped clients get in and out of beds and wheelchairs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Cashier
Bjs Wholesales Club
York, PA
05.2024 - 08.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Answered customer questions and provided store information.
Customer Service Associate
Giant Food Stores
York, PA
03.2024 - 05.2024
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Followed-up with customers after purchase to ensure satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Answered phone calls from customers promptly and courteously.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Addressed customer questions and concerns regarding products and services.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Collected deposits or payments and arranged for billing.
Floral Assistant
Giant Food Stores
York, PA
02.2024 - 05.2024
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Provided advice to customers on flower types, colors, and combinations that best suit their needs.
- Set up colorful and inspiring store displays and arrangements.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Bakery Associate
Giant Food Stores
York, PA
02.2024 - 05.2024
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Followed all safety protocols when operating kitchen machinery.
- Answered store and merchandise questions and led customers to wanted items.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Provided excellent customer service by answering questions about products or taking orders from customers.
Gas Attendant
Giants Food Store
York, PA
02.2024 - 05.2024
- Processed daily transactions promptly to keep workflows moving smoothly.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Collected cash payments from customers or charged purchases to credit cards.
- Updated pricing information on gas pumps and signage to reflect current rates.
- Maintained cleanliness of store area and outside premises.
Self Checkout Host
Giant Food Stores
York, PA
11.2023 - 05.2024
- Greeted customers and provided assistance with the self-checkout process.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new employees on how to use the self-checkout machines properly.
- Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
- Explained store policies regarding returns and refunds to customers as needed.
- Inspected bags at the exit to ensure no merchandise was being stolen from the store.
- Welcomed customers, offering assistance to help find store items.
- Answered phone calls to assist customers with questions and orders.
- Replenished supplies such as paper rolls, receipt tape, cleaning products as needed.
Cashier
Giant Food Stores
York, PA
08.2023 - 05.2024
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Built and maintained productive relationships with employees.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Sales Associate
Spencer's Gifts
York, PA
08.2022 - 11.2022
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
PA Cyber Charter School
Harrisburg, PA06-2022
Skills
- Problem-solving
- Time management
- Compassionate client care
- Active listening
- Verbal and written communication skills
- Patient care and companionship
- Daily living assistance
- Mobility assistance
- Empathetic listening
- Patient care
- Compassionate care
Certification
- CPR Certification
- Bureau Of Human Services Licensing
Timeline
Caregiver
Providence Place Senior Living
08.2024 - Current
Cashier
Bjs Wholesales Club
05.2024 - 08.2024
Customer Service Associate
Giant Food Stores
03.2024 - 05.2024
Floral Assistant
Giant Food Stores
02.2024 - 05.2024
Bakery Associate
Giant Food Stores
02.2024 - 05.2024
Gas Attendant
Giants Food Store
02.2024 - 05.2024
Self Checkout Host
Giant Food Stores
11.2023 - 05.2024
Cashier
Giant Food Stores
08.2023 - 05.2024
Sales Associate
Spencer's Gifts
08.2022 - 11.2022
- CPR Certification
- Bureau Of Human Services Licensing
High School Diploma -
PA Cyber Charter School
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