Carissa Borja Valencia
West Valley City
Summary
Results-driven manager with extensive experience in retail operations and team leadership. Skilled in budget control, decision-making, and employee training, consistently improving performance metrics and customer relations. Committed to fostering a positive work environment while achieving business goals.
Overview
4
4
years of professional experience
Work History
Business Owner
Cakes By Carissa, LLC
West Valley City, UT
08.2024 - Current
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Managed inventory levels, ensuring optimal stock for production demands and minimizing waste.
- Designed customized cake orders based on client specifications, enhancing customer satisfaction and loyalty.
- Analyzed financial statements to identify trends, driving budget adjustments and resource allocation decisions.
- Established relationships with local suppliers, negotiating favorable terms to reduce costs without compromising quality.
- Conducted market research to stay ahead of industry trends, adapting offerings to meet changing consumer preferences.
- Established strong customer relationships through excellent communication and attentive service.
Store Manager
SUBWAY®Restaurants
West Valley City, UT
01.2024 - Current
- Oversaw daily store operations to ensure optimal customer experience and staff performance.
- Managed inventory levels, reducing stock discrepancies through effective monitoring and organization.
- Trained and mentored new employees on store policies and procedures to enhance team efficiency.
- Developed and implemented promotional displays to increase product visibility and drive sales.
- Analyzed sales data to identify trends, adjusting strategies to meet customer demands effectively.
- Maintained compliance with health and safety regulations, ensuring a safe shopping environment for customers and staff.
- Led team meetings to communicate goals, address concerns, and foster a positive work culture.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Shift Manager
Menchie's Frozen Yogurt
West Valley City, UT
01.2023 - 05.2024
- Supervised daily operations to ensure optimal customer service and product quality.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Implemented inventory management strategies to reduce waste and streamline stock levels.
Shift Manager
Pizza Hut
West Valley City, UT
09.2023 - 01.2024
- Enhanced in-store processes, resulting in improved workflow and customer satisfaction ratings.
- Managed cash handling procedures, ensuring accuracy and compliance with company policies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Sales Associate
Kohl's
West Valley City, UT
09.2022 - 12.2022
Cashier
WinCo Foods
West Valley City, UT
07.2022 - 10.2022
Cook
McDonald's
West Valley City, UT
02.2022 - 05.2022
Education
High School Diploma -
Granger
West Valley City, UTNo Degree - Criminal Justice
Salt Lake Community College
Salt Lake City, UTSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Employee training
- Performance improvement
- Business development
- Budget control
- Social media marketing
- Cost control and budgeting
- Staff hiring
- Sales development
- Public speaking
- Coaching and mentoring
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Business Owner
Cakes By Carissa, LLC
08.2024 - Current
Store Manager
SUBWAY®Restaurants
01.2024 - Current
Shift Manager
Pizza Hut
09.2023 - 01.2024
Shift Manager
Menchie's Frozen Yogurt
01.2023 - 05.2024
Sales Associate
Kohl's
09.2022 - 12.2022
Cashier
WinCo Foods
07.2022 - 10.2022
Cook
McDonald's
02.2022 - 05.2022
High School Diploma -
Granger
No Degree - Criminal Justice
Salt Lake Community College