CARISSA YOUNG
Bloomingdale,MI
Overview
16
16
years of professional experience
Work History
Clinical Secretary
University of Michigan Health-West
Wyoming, Michigan
05.2025 - Current
- Answered telephones, directing calls to appropriate medical or administrative staff to facilitate timely communication.
- Provided comprehensive administrative support to physicians, nurses, and medical staff, enhancing workflow efficiency.
- Coordinated communication between departments to ensure smooth operations.
- Prepared discharge paperwork and coordinated transportation for patients, ensuring smooth transitions from care.
Unit Secretary/ Emergency Department
CORWELL HEALTH
Grand Rapids, Michigan
06.2024 - 01.2025
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Obtained necessary consultations by paging physicians promptly.
- Completed all discharge paperwork for patients and arranged transportation if needed.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
Patient Access Associate/ Emergency Department
Ascension Borgess LEE RI
Dowagiac, Michigan
10.2023 - 05.2024
- Collected and verified patient information, ensuring accuracy and completeness to streamline patient processing.
- Welcomed patients during check-in, fostering a positive and supportive environment.
- Answered and routed telephone calls promptly, facilitating effective communication within the department.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Entered medical codes into the electronic health record system accurately.
- Maintained confidentiality of all medical records according to HIPAA regulations.
Dietary Assistant/Kitchen Staff Member
Fridas Cantina/ Lucky Girl Brewery
Bangor, MI
05.2022 - 05.2023
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained cleanliness of dishwashing area and kitchen utensils.
- Ensured compliance with health and safety regulations in the kitchen area.
- Monitored water temperature levels to ensure that it is safe for washing dishes.
Unit Clerk/Emergency Department
Bronson Methodist Hospital
Kalamazoo, Michigan
08.2009 - 10.2021
- Directed calls to appropriate medical or administrative staff, ensuring timely communication.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Scanned documents into computer databases for storage purposes.
- Facilitated department operations by coordinating processes outside of patient care for an efficiently run department.
- Worked very closely with ED charge nurse and ED physicians to aid in flow of patients care in department.
- Monitored 13-bed Patient Safety System, 800 Hern System, and managed EMS arrivals and discharges.
Education
High School Diploma -
Gobles High School
Gobles, MI06-2000
Some College (No Degree) - General Studies/photography
KVCC
Kalamazoo, MISkills
- Medical terminology
- Electronic health records
- Appointment scheduling
- Patient documentation
- HIPAA compliance
- Customer service
- Exceptional Communication
- Emotional intelligence, and ability to solve problems
- Exceptional organizational skills
- Ability to work well as a team member
Timeline
Clinical Secretary
University of Michigan Health-West
05.2025 - Current
Unit Secretary/ Emergency Department
CORWELL HEALTH
06.2024 - 01.2025
Patient Access Associate/ Emergency Department
Ascension Borgess LEE RI
10.2023 - 05.2024
Dietary Assistant/Kitchen Staff Member
Fridas Cantina/ Lucky Girl Brewery
05.2022 - 05.2023
Unit Clerk/Emergency Department
Bronson Methodist Hospital
08.2009 - 10.2021
High School Diploma -
Gobles High School
Some College (No Degree) - General Studies/photography
KVCC