PHYLLIS BETTS
Dallas,TX
Summary
Efficient Clinical Secretary with relevant experience in healthcare administration. Skilled at patient medical record management, and clinic coordination. Demonstrated strengths include multitasking, communication, and problem-solving abilities. Known for enhancing patient service delivery and supporting clinical staff by implementing efficient administrative processes.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Clinical Secretary
Methodist Southwest Medical Center
Dallas, Texas
09.2012 - Current
- 2012- 2026 Labor & Delivery
- Managed patient prenatal records, ensuring proper filing and accessibility for healthcare providers.
- Processed and maintained accurate patient information, supporting seamless patient care and documentation.
- Assisted healthcare providers with administrative tasks and documentation needs.
- Ensured accurate patient records by registering and updating information.
- Verify insurance to make sure they are billed correctly.
- Ordered nutrition supplies for patients based on dietary needs.
- Ordered materials to support daily tasks.
- Received and processed incoming faxes for patient documentation.
- Work with nurses, physicians and tech to transport and provide limited services for patient care.
- Transport patients to recover rooms
- Greeted patients and family members, providing exceptional customer service and facilitating their hospital experience.
- Direct guest to the appropriate location in search of family members in the hospital areas.
- Upgrade and downgrade patient status according to their current hospital stay.
Team Lead
Methodist Southwest Medical Center
Dallas, TX
01.2002 - 09.2012
- 2001-2012 Food Service
- Methodist Southwest Medical Center
- Led team to ensure quality patient care and service standards.
- Developed and implemented training programs for new staff on hospital policies and procedures, enhancing team readiness.
- Coordinated assembly of meal trays for patients, ensuring accuracy and timeliness to meet dietary needs.
- Oversaw inventory management and supply ordering for department, ensuring availability of essential items.
- Lead crew of 2-6 employees making sure shift was prepared for front line
- Cater events that were held in the hospital
- Short order cook
- Customer support training
- Attend MSDS classes
- Inventory dates and expired items
- Stock doctor's lounge
Education
GED
Cedar Hill, TXSkills
- Patient record management
- Medical terminology
- Insurance verification
- Document processing
- Supply inventory management
- Administrative support
- Quality assurance
- Training program development
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Adaptable to change
- Patient confidentiality
- Office administration
- Clinical documentation
- Medical transcription
- Health information systems
- Electronic health records
Certification
- Epic CAD Scheduling and Registration 100 EUPA
Epic CAD Scheduling and Registration 200 EUPA
Accomplishments
- Great Awards (16)
Timeline
Clinical Secretary
Methodist Southwest Medical Center
09.2012 - Current
Team Lead
Methodist Southwest Medical Center
01.2002 - 09.2012
GED