DAWN KORB
Dedicated and self-motivated professional with strong organizational, management, and strategic planning abilities. Proficient in Microsoft Office and Google Workspace, with a solid foundation in data entry. Highly detail-oriented and adaptable, with the ability to quickly learn new systems and processes while managing multiple tasks efficiently and accurately. Seeking an opportunity to contribute to a successful company while continuing to expand professional knowledge and skills.
Work History
Clinical Secretary
5 Months- Coordinated patient appointments, testing, and procedures to ensure seamless patient flow.
- Handled and directed telephone calls from within and outside organization, enhancing communication efficiency.
- Supported tracking of staff requirements by updating schedules and monitoring staffing levels.
- Executed administrative tasks including data entry, correspondence, and document management using Microsoft Office.
Program Support Specialist
4 Months- Temporary Job through Creative Financial Staffing
- Coordinated home modifications by connecting with care managers for assignments and managing homeowner letters and bids
- Performed daily data entry tasks using Google Workspace and Microsoft Office
- Facilitated efficient mail distribution by managing mail machine and organizing deliveries.
- Provided customer support by answering operator phone line and addressing caller needs.
Computer Lab Assistant
3 Years 8 Months- Assisted students, staff, and instructors with computer equipment, software, and peripherals to enhance learning experiences
- Performed daily data entry tasks in Google Workspace
- Diagnosed and resolved basic computer issues while effectively communicating complex problems to help desk
- Set up new student and staff accounts, ensuring proper configuration of laptops and documentation for smooth onboarding
Office Assistant Financial Aid
2 Years 5 Months- Guided students in applying financial aid to current-term tuition and account balances, enhancing accessibility to financial support.
- Process Summer/Winter, Aid for Part Time Study, and VESID applications
- Data entry to create spreadsheets for different categories within financial aid to the current term
- Transitioned FAFSA workshops to a virtual format, increasing participation and outreach.
- Performed weekly calculations to track student aid allocation.
Patient Representative
6 Years 2 Months- Checked in patients using electronic medical records system to ensure accurate appointment management
- Verified insurance and obtained referrals to facilitate patient access to necessary services
- Performed data entry, filed films, and managed 6+ phone line to streamline patient communication and recordkeeping
- Performed clinical research activities for two years to support medical studies
- Recognized for 5 years of service
Secretary
11 Months- Managed 8+ phone line, ensuring timely responses to inquiries
- Created spreadsheets and handled various Microsoft Office tasks to support office operations
- Complete purchase orders for products
- Performed general office duties, including accurate data entry
Selling and Service Coordinator
11 Months- Addressed customer needs, questions, and inquiries to enhance satisfaction
- Managed and answered over five phone lines efficiently.
- Executed cash handling functions, ensuring accurate balancing and reconciliation
- Key holder (open/close store)
Education
Bachelor of Arts - Fashion Merchandising
Bachelor of Arts - Fashion Merchandising
Skills
Accomplishments
- Data Accuracy Excellence - Achieved 95% accuracy in data entry over two years.
- Phone Line Efficiency - Reduced average response time by 30% while answering phone lines.
- Financial Aid Processing - Processed over 500 financial aid applications within a semester.
- Boosted Student Satisfaction - Increased student satisfaction ratings by 25% as a Computer Lab Assistant.
Languages
Certification
- Increased data entry efficiency by 35% using Google Workspace.
- Led a team to organize 20+ events annually with 95% satisfaction rate.
- Processed 150+ student aid applications with 99% accuracy.
- Resolved 95% of basic IT issues on first contact in computer lab.
Awards
Resident Assistant
Cazenovia College (2006-2008)
Mentored 50+ diverse students, fostering an inclusive community that supported academic success; advocated for student needs while enforcing college policies; organized programs and created monthly bulletin boards
Program and Logistics Team
Cazenovia College (2007)
Organized fashion data in Excel to prepare show order and collaborated with a graphic designer on program content and layout
Internship
Grace Hats, NY (2008)
Assisted with grade show and event preparation, supported buyer meetings, and contributed to millinery production for high-profile music artists (Fergie, Ray-J, Janet Jackson, TLC, etc)
*5 years service at ENT & Allergy Associates