Open To Work
Carita Hagen
security guard
Olivehurst,CA
Summary
Proven track record in enhancing customer satisfaction, notably with Avis Budget Group, by implementing strategic solutions and addressing concerns efficiently. Skilled in customer service and problem-solving, adept at critical thinking and active listening, significantly improving service ratings. Demonstrated ability to lead and innovate in fast-paced environments. Experienced with maintaining secure premises and ensuring safety protocols. Utilizes effective communication and observation techniques to monitor and manage potential risks. Knowledge of conflict resolution and incident response to handle situations calmly and efficiently.
Overview
10
10
years of professional experience
Work History
Unarmed Security Guard
Praetorian usa/Armida
San Francisco, CA
02.2025 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Conducted routine patrols to identify potential security risks or breaches.
- Responded promptly to incidents, resolving issues effectively while maintaining order.
- Collaborated with law enforcement during investigations, providing detailed reports on events.
Customer Service
Avis Budget Group
Bakersfield, CA
07.2014 - 08.2018
- Managed registration process efficiently, providing excellent customer service to attendees.
- Promoted a positive dining experience through exceptional customer service.
- Assisted residents with luggage and groceries, providing exceptional customer service.
- Improved customer service ratings by addressing concerns promptly and professionally.
Overnight Stocker
Toysrus
Bakersfield, CA
05.2018 - 02.2019
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Education
Cirticicate - Medical Assistant
Newbridge Colleage
Long Beach, CA05.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Crowd control
- Patrolling techniques
- Facility security
- Report writing
Timeline
Unarmed Security Guard
Praetorian usa/Armida
02.2025 - Current
Overnight Stocker
Toysrus
05.2018 - 02.2019
Customer Service
Avis Budget Group
07.2014 - 08.2018
Cirticicate - Medical Assistant
Newbridge Colleage