Carl Arthurs
Aurora,IL
Summary
Accomplished Customer Delivery Specialist with Nalco Water, excelling in safety & safe driving practices and effective communication. Leveraged safety minded & strong organizational skills to enhance customer satisfaction and resolve conflicts. Recognized for mentoring new drivers and maintaining compliance with DOT regulations, ensuring timely and accurate deliveries. Proven track record in safety-driven operations and teamwork.
Overview
14
14
years of professional experience
Work History
Customer Delivery Specialist III
Nalco Water
07.2022 - Current
- Perform pre & post trip inspections of tractor and trailer.
- Maintain HOS according to Nalco policy and DOT regulations.
- Safely operate CMV per Nalco policy and DOT regulations.
- Safely offload transporters according to Nalco SOP.
- Manage my route in a safe and effective manner.
- Dedicated mentor for Clearing location, I mentor all new package CDS's in the field.
- Maintained a clean and organized vehicle, ensuring a positive representation of the company brand while on the road.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
Route Driver
NDCP
09.2021 - 07.2022
- Perform pre & post trip inspections of tractor and trailer.
- Maintain HOS according to DOT regulations.
- Safely operate CMV per DOT regulations.
- Safely transport customer freight from warehouse to multiple customer locations on a multi stop route.
- Safely unload customer freight at each stop.
- Responsible for the accuracy of freight being unloaded at each stop.
- Responsible for the safe operation of power and manual pallet jacks and two wheel hand carts.
- Responsible for the safe operation of liftgate on trailer.
Professional Truck Driver
PVS Transportation INC
06.2015 - 09.2021
- Perform pre & post trip inspections of tractor and trailer.
- Maintain HOS according to DOT regulations.
- Safely operate CMV per DOT regulations.
- Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
- Safely load and offload chemicals in bulk tankers.
- Safely transport chemicals from plant site to customer site.
- Certified Driver Trainer and Lead Driver for a small group of drivers.
- Emphasized punctuality; arriving at pick-up locations ahead of time to facilitate expedited loading procedures and avoid potential delays in the process.
- Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Maintained a clean and organized vehicle, ensuring a positive representation of the company brand while on the road.
Professional Truck Driver
Eagle Transport Corporation
09.2011 - 06.2015
- Perform pre & post trip inspections of tractor and trailer.
- Maintain HOS according to DOT regulations.
- Safely operate CMV per DOT regulations.
- Safely load and offload petroleum products into petroleum tankers.
- Safely transport from loading facility to customer site.
- Responsible for accuracy of customer orders at loading facility and unloading accuracy at customer site.
- Certified Driver Trainer.
- Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
- Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.
- Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
- Maintained a clean and organized vehicle, ensuring a positive representation of the company brand while on the road.
Education
Automotive Engineering & Welding
Strom Thurmond High School
Johnston, SC05-2004
Skills
- Strong organizational skills & Self-motivation and discipline
- Safety driven & compliance awareness
- Professionalism and punctuality
- Patience and tolerance
- Safety protocols and procedures
- Effective communication
- Teamwork and collaboration
- Load securing proficiency
- Conflict resolution
- Critical thinking aptitude
- Vehicle maintenance
- Safe driving practices
Accomplishments
Global Safety Champion Award in 2023.
Dedicated package mentor.
Timeline
Customer Delivery Specialist III
Nalco Water
07.2022 - Current
Route Driver
NDCP
09.2021 - 07.2022
Professional Truck Driver
PVS Transportation INC
06.2015 - 09.2021
Professional Truck Driver
Eagle Transport Corporation
09.2011 - 06.2015
Automotive Engineering & Welding
Strom Thurmond High School
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