Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Carl Augustin

Carl Augustin

Plano

Summary

Experienced in supporting a large organization with over 3,000 users across multiple states. Skilled in data center operations and hybrid cloud infrastructure management. Highly productive, efficient, and a quick learner, eager to acquire new skills and knowledge. Self-motivated with a strong drive for success and an excellent team player with a collaborative mindset. Proficient at staying up-to-date with products and services, with strong analytical and critical thinking abilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

System Administrator

PGT Industries
03.2022 - Current
  • Participated in multiple tenant-to-tenant migrations, involving the migration of user objects, permissions, and device objects from local Active Directory (AD) to Azure AD.
  • Experienced in managing hybrid cloud environments (Azure AD and on-premises AD).
  • Monitored networks and network devices to resolve technical problems quickly.
  • Installed and configured network printers and other peripheral devices.
  • Proficient with Microsoft Azure Enterprise Applications.
  • Served as an M365 Administrator.
  • Gained MSP experience using N-central and performing patch management to ensure systems remain secure, compliant, and up to date.
  • Managed Intune configuration and compliance policies.
  • Administered Mosyle (Apple MDM) to oversee profiles and configurations on iOS devices.
  • Configured Cisco Meraki, including VLAN setup, troubleshooting network issues, and installing switches, cameras, and wireless access points (APs).
  • Rack-mounted server equipment and assisted with hardware installations.
  • Communicated technical issues effectively to non-technical users, fostering collaborative problem-solving.
  • Prepared detailed reports on network and system performance, including analysis of downtime issues.
  • Resolved issues and escalated complex problems while maintaining expert support and high-quality service delivery.
  • Conducted site surveys for wireless access point deployments.
  • Implemented, developed, and tested installations and updates for file servers, print servers, and application servers.

IT Technician Tier 2

PGT Industries
04.2014 - 03.2022
  • Active Directory: Created and maintained network accounts, including adding and removing permissions.
  • ServiceNow: Created and resolved Tier 1 and Tier 2 incidents; developed documentation and knowledge base articles for frequently encountered issues.
  • Customer Support: Answered end-user calls, performed password resets, and troubleshot hardware including desktops, laptops, printers, and scanners.
  • Security: Removed malware, ransomware, and other security threats from laptops and desktop systems.
  • Networking: Installed and terminated Cat5e and Cat6 cables within the Intermediate Distribution Frame (IDF).
  • IT Inventory: Purchased, tracked, and maintained IT inventory.
  • Maintained office PCs, networks, and mobile devices to ensure optimal performance.
  • Monitored server rooms, wireless networks, and other server infrastructure to keep systems operating smoothly.

Helpdesk Associate

Torchlight Productions
06.2013 - 10.2013
  • Answered calls and provided technical support to end users.
  • Troubleshot hardware issues involving desktops, laptops, printers, and scanners.
  • Performed password resets and account unlocks.
  • Managed and resolved Tier 1 support tickets.
  • Supported onboarding processes by setting up new computers and assisting new employees with first-time sign-ins.

Education

Bachelor of Science - Computer and Information Sciences

Western Governors University
Salt Lake City, UT
02.2022

Associate of Science - Computer Programming and Analysis

Florida Southwestern State College
Fort Myers, FL
05.2014

Associate of Science - Networking Services Technology

Florida Southwestern State College
Fort Myers, FL
05.2014

Skills

  • Cisco (Meraki, catalyst)
  • Managing Active Directory (New account creation, Managing and creating Permission, Group Policy)
  • SCCM
  • Networking (L2, L3 switches, management, and creating VLAN)
  • Microsoft Windows Server
  • Office365(Office365 admin console, SharePoint, Teams, OneDrive, Licensing, Exchange Administrator, Intune)
  • Azure Active Directory
  • VMware (Vsphere)
  • Mobile Device Management
  • Iseries
  • ServiceNow
  • Mobile device management
  • Diagnosing issues
  • Incident management
  • System monitoring
  • Veeam Backups
  • Patch management
  • Network troubleshooting
  • Server management
  • Powershell

Certification

  • CompTIA Project+
  • CompTIA Security
  • CompTIA Cloud Essentials
  • CompTIA A+

Timeline

System Administrator

PGT Industries
03.2022 - Current

IT Technician Tier 2

PGT Industries
04.2014 - 03.2022

Helpdesk Associate

Torchlight Productions
06.2013 - 10.2013

Associate of Science - Computer Programming and Analysis

Florida Southwestern State College

Associate of Science - Networking Services Technology

Florida Southwestern State College

Bachelor of Science - Computer and Information Sciences

Western Governors University

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