Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carl Augustin

Pawtucket,RI

Summary

Accomplished Online Personal Shopper at Walmart, adept in customer service and product selection, ensuring over 95% satisfaction through meticulous order accuracy and efficient delivery management. Leveraged patience, empathy, and problem-solving skills across roles, including as a Photographer and Deli Clerk, to enhance customer experiences and operational efficiency. Versatile team member offering over five years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Online Personal Shopper

Walmart
09.2023 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Photographer

College Of the Holy Cross Annual Fashion Show
10.2023 - 12.2023
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took approximately 200 photos from different angles and perspectives to capture perfect images.

Deli Clerk

Walmart
01.2019 - 08.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.

Education

Bachelor of Arts - Graphic And Digital Design, Photography, Marketing

Rhode Island College
Providence, RI
05.2024

High School Diploma -

Davies Technical High School
Lincoln, RI
06.2018

Skills

    Patience and Empathy

    Customer service expertise

    Sales experience

    Platforms– Microsoft Office, Google Drive/Docs, Windows

    Adobe Products

    Product Knowledge

    Merchandise Selection

    Problem-Solving

    Strong Work Ethic

    Multitasking and Organization

    Excellent Communication

    Answering Phones

Languages

Haitian Creole
Native or Bilingual
English
Native or Bilingual

Timeline

Photographer

College Of the Holy Cross Annual Fashion Show
10.2023 - 12.2023

Online Personal Shopper

Walmart
09.2023 - Current

Deli Clerk

Walmart
01.2019 - 08.2022

Bachelor of Arts - Graphic And Digital Design, Photography, Marketing

Rhode Island College

High School Diploma -

Davies Technical High School
Carl Augustin