Summary
Skills
Work History
Education
Affiliations
Work Availability
Overview
Quote
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Carl Boast

Carl Boast

Copperas Cove,United States

Summary

Forward-thinking Senior Systems Analyst with merging focus on IT and business process, brings 20 plus years of expertise in Healthcare and Finance sector. Cultivates rapport with individuals to optimize project goals and output, resolve complex technology problems and deliver innovative improvement strategies for government organization at all levels. Proficient in Line of Business and Information Technical Systems.

Skills

  • CRM software proficiency
  • Technology Industry Expertise
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Data Analysis and Visualization
  • ERP Systems Implementation
  • Experience Multi-Factor application integrator
  • Strategic Planning and Forecasting
  • Cross-Functional Team Leadership
  • Key Performance Metrics Development
  • Identity and Access Management (IAM)
  • Support daily IT operations
  • Azure - Proficient Microsoft IaaS, SaaS, PaaS
  • Project Management
  • Spend Management Software
  • Supplier & Spend Analysis

Work History

Business Services Representative

Advacap Technologies, LLC
10.2019 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues to 98% satisfaction rating.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.

Senior Systems Analyst (ERP Functional)

Darnall Army Medical Center, Logistics Division
03.2015 - 09.2019
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Organized system operating procedures to strengthen controls.
  • Consolidated business rules for system enhancements.
  • Developed diagrams to describe and lay out logical operational steps.
  • Presented business leaders with ROI estimations to drive project planning.
  • Gathered, reviewed and reported on findings.
  • Produced charts and diagrams to assist with problem analysis.
  • Enhanced interfaces to promote better functionality for users.
  • Helped deploy system enhancements to improve field operations in record time, clipping 72 hours scheduled down time to just four hours.

Senior Application Support Analyst (IT)

Veteran Affairs - Office Information Technology
02.2013 - 02.2015
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions and results of test packages
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Installed, configured and provided ongoing configuration management for over 60 custom applications
  • Evaluated potential software enhancements by conducting thorough testing and analysis before implementation into production environments.
  • Conducted and supported implementation delivery with client and internal departments.
  • Coordinated with cross-departmental teams to deploy Active Directory updates, resulting in a 35% decrease in login issues.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Managed user privileges, enhancing system security and controlling access for a network of over 500 computers.
  • Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
  • Oversaw the successful deployment of numerous software releases, ensuring seamless integration with existing systems.

Systems Analyst (ERP Technical)

Darnall Army Community Hospital
08.2002 - 01.2013
  • Identified technological needs from business areas to create company-wide system improvement best practices.
  • Consulted with internal personnel to develop information systems strategies, tailoring technology purchasing and installation roadmaps to meet users' unique needs.
  • Conducted project feasibility studies to determine potential return on investment (ROI).
  • Provided hands-on troubleshooting for issues at multiple scales, from individual systems to multi-site infrastructure.
  • Planned inter-departmental synergies to reduce redundant technological needs, applying techniques such as improved database functionality to eliminate conflicts and dependencies.
  • Consolidated business rules for system enhancements.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Educated stakeholders on data protection tactics to reduce breaches
  • Helped deploy system enhancements to improve field operations.
  • Trained business personnel in use of new systems.
  • Self taught, expertly trained over 500 clinical staff members to use electronic medical recording inpatient system; implemented on schedule, 2M dollar project as planned to over 14 hospital clinics and wards.
  • Created and maintained standard operating procedures governing system functions and features.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Organized system operating procedures to strengthen controls.
  • Enhanced and reconstructed computer systems to increase efficiency.
  • Researched and adopted new technologies to add value to existing offerings.

Education

Bachelor of Science - Computer And Information Sciences

Tarleton State University
Killeen
05.2006

Affiliations

  • Comptia
  • Member, Association for Supply Chain Management (ASCM)
  • Member, Council of Supply Chain Management Professionals (CSCMP)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

22
22
years of professional experience

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

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Carl Boast