Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carl Brown

Dallas,TX

Summary

Personable and dedicated technician with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead ISE

Apple
01.2023 - Current
  • Ensured efficient customer journey to provide an excellent experience.
  • Resolved customer concerns related to Apple devices in collaboration with leadership.
  • Engaged in regular communication with leadership regarding business priorities and requirements.
  • Partnered with coaches and the team to align around priorities and results.

Genius

Apple
01.2020 - 01.2024
  • Showcased exceptional communication skills, combined with a talent for finding solutions.
  • Diagnosed hardware failures using diagnostic tools and provided customers with timely assistance.
  • Mentored colleagues and established goals to accomplish business priorities.
  • Provided mentorship to technicians to support their development.
  • Owned priorities daily to drive results and high performance.

Technical Expert

Apple
01.2018 - 01.2020
  • Troubleshot malfunctions and diagnosed issues to service devices quickly.
  • Installed new components or replaced defective parts to restore functionality.

Apple Master Computing

Best Buy
01.2016 - 01.2018
  • Collaborated with other team members on Apple hardware.
  • Greeted customers and provided exceptional customer service.
  • Attended weekly team meetings to review performance goals and objectives.

Education

Associates of Arts - Information Technology

Collin College

Product Management Program -

Stanford School of Engineering

Skills

  • Hardware Installation
  • Technical Support
  • Diagnostic Testing
  • Customer Service
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Brand building
  • Project Planning

Certification

  • Apple certified Mac Technician
  • Apple certified iOS Hardware
  • IBM Product Management Certification

Timeline

Lead ISE

Apple
01.2023 - Current

Genius

Apple
01.2020 - 01.2024

Technical Expert

Apple
01.2018 - 01.2020

Apple Master Computing

Best Buy
01.2016 - 01.2018

Associates of Arts - Information Technology

Collin College

Product Management Program -

Stanford School of Engineering

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Carl Brown