Summary
Overview
Work History
Education
Skills
Timeline
Generic

Douglas M. Gates

The Woodlands,TX

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction, business success, obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Organized team leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and team.

Overview

6
6
years of professional experience

Work History

Lead ISE

Apple
07.2022 - Current
  • Driving results throughout the team
  • Communicating amongst peer to de-escalate situations
  • Making quality and timely decisions based on business needs
  • Motivating and influencing others to gain support of others
  • Taking initiative and attention to details

Technical Specialist

09.2021 - Current
  • Develop strong, positive relationships with customers who need support
  • Provide efficient and quick assessment of customers situation
  • Solving and troubleshooting customer service queries
  • Communicating amongst colleagues to resolve customers situation
  • Knowledge of Apple products, procedures, and policies

General Manager

Vertical Jump Park
11.2017 - 06.2021
  • Performed responsibility of managing everything seen and unseen in the park
  • Administered training of managers as well as other staff members
  • Supervised 30+ Employees
  • Oversaw day to day operations
  • Managed staffing, scheduling, payroll process, ordering supplies

Sales Associate / Manager

Finish Line
01.2019 - 04.2021
  • Assisted with great customer service
  • Organized and properly set up all merchandise
  • Operated cash register and answer question about products, merchandise, and service
  • Created work schedules for employees
  • Managed day to day operations

Education

Bachelor of Science - Health Wellness & Exercise Science

University of Dubuque
Dubuque, IA
05.2019

Skills

  • SKILLS & ABILITIES
  • Computer Skills
  • Presentation Skills
  • Management & Leader Skills
  • Adaptability
  • Customer Service
  • Tech Support
  • Organizational Skills

Timeline

Lead ISE

Apple
07.2022 - Current

Technical Specialist

09.2021 - Current

Sales Associate / Manager

Finish Line
01.2019 - 04.2021

General Manager

Vertical Jump Park
11.2017 - 06.2021

Bachelor of Science - Health Wellness & Exercise Science

University of Dubuque
Douglas M. Gates