Dayana Z Pedroso
Hialeah,FL
Summary
To get a full-time position in customer service, office position or assistant manager position. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Cordinator
Tri-Star Cargo Handling
2461 W 67 AVE Bldg. 700 Miami FL 33122
06.2021 - Current
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Certified in DG'S check.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adjusted equipment to meet different productivity levels.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Assistant Manager
Miami management INC
07.2018 - 01.2021
- Answer telephone calls as needed
- Answer telephone calls as needed
- Assisting the manager in organizing, planning and implementing strategy
- Handle HOA applications
- Assist residents with application and payments
- Maintain Coworkers on their duties and make sure everything is handled professionally
- Microsoft word, excel, PDF
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager
champs Sport
11.2016 - 01.2018
- Handle returns of merchandise
- Answer telephone calls as needed
- Assisting the manager in organizing, planning and implementing strategy
- Coordinating retail store operations
- Ensuring store schedules and objectives are met by employees
- Monitor and maintain store inventory
- Analyze consumer behavior and adjust product positioning
- Conduct regular audits to ensure the store is functionable and presentable
- Suggest sales training programs and techniques
- Coach and support new and existing Sales Associates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School diploma -
Westland Hialeah Senior High
2016
Degree: Associate - Nursing, Intro to computer science
Miami Dade COLLEGE
2016
Skills
- Skills & Abilities
- Strong organizational skills
- Great interpersonal skills
- Ability to multi-task efficiently
- Ability to work as a team
- Basic phone and computer skills
- Strong attention to detail
- Positive and self- motivated enthusiastic
- Ability to listen patiently
- Technique Optimization
- Lead Identification
- Production Monitoring
- Overhead Cranes
Certification
- Training
- Certified in DG check
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Lead Cordinator
Tri-Star Cargo Handling
06.2021 - Current
Assistant Manager
Miami management INC
07.2018 - 01.2021
Assistant Manager
champs Sport
11.2016 - 01.2018
High School diploma -
Westland Hialeah Senior High
Degree: Associate - Nursing, Intro to computer science
Miami Dade COLLEGE