CARL Chapman
Fitzgerald,GA
Summary
Dependable professional offering over 25 years of experience in managing inventory, teams, and projects. Prepared to leverage years of experience to take on challenging new positions. Natural people person. Successful at building connections with staff, customers and fellow managers to enable remarkable gains across the board.
Overview
27
27
years of professional experience
Work History
Technician
Astro Exterminating
01.2020 - Current
- Researched and implemented new technologies and equipment.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
- Coordinated with other departments and personnel to determine compliance of pest control standards and protocols.
- Achieved greater efficiency in scheduling appointments, expertly managing time and resources to maximize productivity.
- Collaborated closely with clients to develop long-term integrated pest management solutions that addressed both immediate issues and future prevention measures.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Expanded knowledge of industry best practices by attending regular training sessions and staying current on new products and techniques.
- Enhanced company reputation for quality service, effectively communicating with clients and providing clear explanations of treatment procedures.
- Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
- Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.
- Boosted sales revenue by upselling additional services when appropriate based on customers'' needs and concerns.
OPERATIONS MANAGER
WEEKS HONEY FARM, INC.
08.2017 - 01.2020
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination
- Assessed, optimized and elevated operations to target current and expected demands
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution
- Managed daily operations, including supervising multiple team members across 80 miles and over 200 bee locations across 5 counties.
ASSISTANT STORE MANAGER
WAL-MART STORES, INC.
07.2001 - 08.2017
- Recruited, interviewed, and hired individuals demonstrating passion, dedication, and added value to the team
- Assisted in overall day-to-day operation of store including continuous development of effective store associates to achieve desired sales and results
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
STORE DIRECTOR
BRUNO'S SUPERMARKETS
06.1997 - 07.2001
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Coached, counseled, recruited, trained, and disciplined employees and evaluated on-the-job performance.
Education
GED -
Southern Regional Technical College
Moultrie, GASkills
- Leadership development
- Time Management
- Energetic
- Customer Service
- Merchandising
- Personnel training and development
- Excellent Multitasking
Timeline
Technician
Astro Exterminating
01.2020 - Current
OPERATIONS MANAGER
WEEKS HONEY FARM, INC.
08.2017 - 01.2020
ASSISTANT STORE MANAGER
WAL-MART STORES, INC.
07.2001 - 08.2017
STORE DIRECTOR
BRUNO'S SUPERMARKETS
06.1997 - 07.2001
GED -
Southern Regional Technical College
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