Summary
Overview
Work History
Education
Certification
Timeline
Generic

Carl Chopin

Aubrey,TX

Summary

Insightful Insurance Sales Agent offering [Number] years of successful client account management and team leadership to contribute positively to a [Job Title] role. Strategic and focused with a passion for fostering the [Company] vision through commitment to client satisfaction. Dedicated Insurance Sales Agent adept at managing complex policies and delivering insurance product expertise. Bringing [Number] years of superior insurance industry performance. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Knowledgeable Insurance Representative promoting more than [Number] years' expertise successfully working for organizations in the [Type of Industry] market. Courteous and cordial with a desire to take on challenges at a new company. Goal-oriented [Job Title] effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering [Number]-year background generating new business by selling various insurance plans. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Life Insurance Broker

Symmetry Financial group
Swannanoa, NC
11.2022 - Current
  • Drove client retention by delivering exceptional customer service.
  • Developed and maintained relationships with customers and assisted in generating sales opportunities.
  • Built positive and productive customer connections to drive consistent sales.
  • Discussed client financial options to keep customers informed regarding transactions.
  • Acted as buyer or seller representative when arranging sales.
  • Analyzed customer requirements and recommended efficient investment products.
  • Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
  • Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
  • Investigated financial resources and creditworthiness.
  • Delivered presentations to key decision makers and offered financial recommendations.
  • Negotiated contracts for improved pricing and terms of business with suppliers.

Senior Mortgage Processor

Bank of America
Plano, TX
09.2009 - 06.2014
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
  • Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
  • Inspected loan documentation for mistakes and corrected discrepancies.
  • Contacted outside sources, references and vendors to verify client financial information.
  • Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
  • Gathered property appraisals, surveys and tax records to update mortgage loan files.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Managed conditions sent from underwriting departments.
  • Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Created and completed loan submission packages.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Filed completed packages quickly and efficiently.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Checked approvals against established bank and government lending standards.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Educated clients regarding guidelines and adjustments of loan contracts and packages.
  • Assisted clients with developing loan repayment plans and budgets.

Loss Mitigation Specialist

Bank of America
Addison, TX
07.2008 - 09.2010
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Reviewed accounts to determine payment plan compliance.
  • Developed collection methods to achieve or exceed company financial goals.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Prepared documentation required for collection and repossession activities.
  • Negotiated rates with customers and entered payments into accounting system.
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
  • Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.

Education

Business

Southern University And A & M College
Baton Rouge, LA

Certification

  • Licensed Life insurance - [2023]
  • Licensed Insurance Adjustor - 2020

Timeline

Life Insurance Broker

Symmetry Financial group
11.2022 - Current

Senior Mortgage Processor

Bank of America
09.2009 - 06.2014

Loss Mitigation Specialist

Bank of America
07.2008 - 09.2010

Business

Southern University And A & M College
Carl Chopin