Carl Coggins

• Responsible for all aspects of Service, Detail, and Used car-ready.
• Department operations of 50-plus employees.
• Prepped for a 17-acre used car super store and the additional inventory to support this new facility.
• Oversee window tint install operations.
• CSE scores are consistent with district and zone regardless of current.
• Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
• Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
• Coordinated solutions to practical problems faced by participating individuals, built solutions to financial issues and coordinated smooth discharges. (Increased Sales by 290% during my tenure)

• Responsible for all aspects of the Service Department. (Operations and personnel)
• Recorded Service Department net profit growth increase of 59%, 18%, 117%, and 113% respectively over four years.
• Customer satisfaction scores above district and zone numbers for one month, three month, and year-to-date categories.
• Secured the highest customer retention numbers in the zone.

• Sphere headed set up of the Service Department for the new franchise.
• Set up and monitored all aspects of day-to-day operations from forms to dispatch system as well as warranty administration and customer care procedures.
• Hired all Service Department personnel and monitored the purchase of all special tools and shop equipment required.
• Maintained excellent customer satisfaction scores.

• Certified Service Director for all 3 car lines (Villa) responsible for all aspects of Service management including warranty administration.
• Rehired at the same location during buy-sell (Diamond Valley Honda)
• Presidents award recipient with Villa Honda

• Responsible for all aspects of service management. Transferred to Corona Honda to set up new service department personnel and operations after the dealership was purchased by our company. (Marubeni Automotive Group)

(Additional Career history available upon request)