Carl Collins Sr.
Las Vegas,NV
Summary
Accomplished leader with a proven track record at AWP Safety, enhancing team productivity by 20% through effective problem-solving and teamwork. Skilled in conflict resolution and fostering inclusive environments, I excel in driving results and maintaining high customer satisfaction. Expertise in forklift operation and meticulous attention to detail underscore my comprehensive skill set.
Overview
14
14
years of professional experience
Work History
Team Leader
AWP Safety
11.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Supervisor
PATG-LV
03.2023 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Forklift Operator/Dockworker
FedEx Freight
09.2015 - 02.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Customer Service Representative/Specialist
TeleDirect
09.2013 - 09.2015
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
Appointment Setter
Diamondhead Windows and Doors
03.2010 - 09.2013
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Education
GED -
Big Bend Community College
Moses Lake, WA03.1980
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Additional Information
References : Miguel Gonzales 602-708-4526 Uma Chand-cato 916-667-5630
Timeline
Team Leader
AWP Safety
11.2023 - Current
Supervisor
PATG-LV
03.2023 - 12.2023
Forklift Operator/Dockworker
FedEx Freight
09.2015 - 02.2023
Customer Service Representative/Specialist
TeleDirect
09.2013 - 09.2015
Appointment Setter
Diamondhead Windows and Doors
03.2010 - 09.2013
GED -
Big Bend Community College