Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carl Davenport

Wilmington,DE

Summary

Skilled Dispatcher with [Number] years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Knowledgeable Dispatcher with [Number] years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Analytical and organized [Job Title] with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems. Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

Work Dispatcher

Philadelphia Gas Works
Philadelphia, PA
01.2015 - Current
  • Arranged for repairs to restore service and schedules.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Tracked changes in computer system to keep records current and accurate.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Received or prepared work orders.
  • Received and dispatched calls for emergency services.
  • Reported delays, accidents or other traffic and transportation situations.
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Documented services performed, operations information, and dispatch details in system.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Addressed questions, problems or requests for service or equipment.
  • Worked with routing specialists, route managers and service department to optimize routes.
  • Scheduled loads according to priority and available equipment.
  • Interacted with local law enforcement agencies when responding to incidents in progress.

Warehouse Manager

WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Philadelphia, PA
09.2011 - 12.2015
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.

Assistant Service Manager

Pepboys Parts And Auto
Philadelphia, PA
07.2007 - 08.2011
  • Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.
  • Assisted in developing service strategies and budgets to meet customer satisfaction goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Motivated and supported employees to maintain low turnover.
  • Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
  • Coordinated with other departments within the organization regarding any changes or updates related to services offered.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored technician performance and provided feedback on areas needing improvement.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Education

Associate of Arts - Liberal Arts And General Studies

Community College of Philadelphia
Philadelphia, PA
01.1998 - 01.2000

Skills

  • Driver Communication
  • Route Navigation
  • Work Order Management
  • Data Entry
  • Database Management
  • Service Coordination
  • Customer Relations
  • Schedule Management
  • Dispatch Coordination
  • Schedule Coordination
  • Training New Hires
  • Dispatching Procedures

Timeline

Work Dispatcher

Philadelphia Gas Works
01.2015 - Current

Warehouse Manager

WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
09.2011 - 12.2015

Assistant Service Manager

Pepboys Parts And Auto
07.2007 - 08.2011

Associate of Arts - Liberal Arts And General Studies

Community College of Philadelphia
01.1998 - 01.2000
Carl Davenport