Carl-Edward Exil
Orlando,FL
Summary
Analytically driven professional with many years of customer service experience. A people person with intimate understanding of conflict resolution and managing company expectations with customer satisfaction. An enthusiastic multilingual addition to any team.
Overview
7
7
years of professional experience
Work History
Personal Trainer
Rockline Academy
10.2022 - Current
- Designed tailored fitness programs to meet individual client needs and goals.
- Conducted assessments to evaluate client fitness levels and track progress.
Tax Consultant
JCC Solutions
08.2021 - Current
- Analyzed client financial information to identify tax-saving opportunities and ensure compliance with regulations.
- Prepared and reviewed complex tax returns for individuals and businesses, ensuring accuracy and timely submission.
- Mentored junior staff on tax preparation processes, improving team efficiency and knowledge retention
Fraud Specialist
Concentrix
06.2018 - 08.2020
- Analyzed fraud patterns using advanced analytics tools to identify potential threats.
- Collaborated with cross-functional teams to develop and implement fraud prevention strategies.
Education
Bachelor's - Psychology
Capella University
Minneapolis, MN11.2025
High school or equivalent - High school
Deltona High school
Deltona, FL05.2009
Skills
- Customer service
- Cold calling
- Tech support
- Sales
- Multilingual
- Leadership skills
Languages
Spanish
Professional Working
French
Native or Bilingual
Timeline
Personal Trainer
Rockline Academy
10.2022 - Current
Tax Consultant
JCC Solutions
08.2021 - Current
Fraud Specialist
Concentrix
06.2018 - 08.2020
High school or equivalent - High school
Deltona High school
Bachelor's - Psychology
Capella University