Dedicated customer service professional with extensive experience in leadership, logistics, operations, and team coordination. Proven ability to communicate effectively with customers and coworkers, resolve issues quickly, maintain accurate records, and provide exceptional service in fast-paced environments.
Work History
Utility/Plant Operator
4 Years 6 Months
Alpine Silica | 02.2022 - Current
Assisted customers, maintained records, resolved operational issues, collaborated across departments.
Production Supervisor
1 Year
Alpine Silica | 01.2023 - 01.2024
Supervised operations, trained employees, addressed customer and operational concerns.
Debris Monitor
1 Year
TrueNorth | 01.2020 - 01.2021
Communicated with contractors and the public, maintained documentation.
Technical Support Representative
1 Year
Kelly Services | 12.2019 - 12.2020
Resolved customer inquiries through effective troubleshooting techniques and product knowledge.
Provided technical support via phone, email, and chat to ensure prompt issue resolution.
Documented customer interactions and solutions in ticketing system for future reference.
Collaborated with team members to streamline communication processes, enhancing service efficiency.
Customer Service Representative
3 Years
Quality Calling Inc | 08.2015 - 08.2018
Assisted customers with inquiries, providing accurate information and timely resolutions.
Collaborated with team members to improve customer satisfaction ratings through effective communication.
Handled high-volume calls efficiently, ensuring all customer interactions met quality standards.
Adapted quickly to new software systems, enhancing troubleshooting capabilities for customer issues.
Automated Logistics Specialist/Supervisor
10 Years
U.S. Army | 01.2001 - 01.2011
Managed logistics, inventory, records, and customer support while training personnel.
Cert. Med. Asst./Clin. Asst. Ref. Care at Will Rogers Health Center Cherokee NationCert. Med. Asst./Clin. Asst. Ref. Care at Will Rogers Health Center Cherokee Nation