Professional Summary
Overview
Work History
Education
Skills
Timeline

CARL HUBBARD

Alpine Silica
DeRidder,LA
26
years of professional experience

Dedicated customer service professional with extensive experience in leadership, logistics, operations, and team coordination. Proven ability to communicate effectively with customers and coworkers, resolve issues quickly, maintain accurate records, and provide exceptional service in fast-paced environments.

Work History

Utility/Plant Operator

4 Years 6 Months
Alpine Silica | 02.2022 - Current
  • Assisted customers, maintained records, resolved operational issues, collaborated across departments.

Production Supervisor

1 Year
Alpine Silica | 01.2023 - 01.2024
  • Supervised operations, trained employees, addressed customer and operational concerns.

Debris Monitor

1 Year
TrueNorth | 01.2020 - 01.2021
  • Communicated with contractors and the public, maintained documentation.

Technical Support Representative

1 Year
Kelly Services | 12.2019 - 12.2020
  • Resolved customer inquiries through effective troubleshooting techniques and product knowledge.
  • Provided technical support via phone, email, and chat to ensure prompt issue resolution.
  • Documented customer interactions and solutions in ticketing system for future reference.
  • Collaborated with team members to streamline communication processes, enhancing service efficiency.

Customer Service Representative

3 Years
Quality Calling Inc | 08.2015 - 08.2018
  • Assisted customers with inquiries, providing accurate information and timely resolutions.
  • Collaborated with team members to improve customer satisfaction ratings through effective communication.
  • Handled high-volume calls efficiently, ensuring all customer interactions met quality standards.
  • Adapted quickly to new software systems, enhancing troubleshooting capabilities for customer issues.

Automated Logistics Specialist/Supervisor

10 Years
U.S. Army | 01.2001 - 01.2011
  • Managed logistics, inventory, records, and customer support while training personnel.

Education

High School Diploma

if applicable

Skills

Customer Service
Communication
Conflict Resolution
Team Leadership
Problem Solving
Inventory Management
Record Keeping
Time Management
Microsoft Office
Data Entry
Multitasking.
Customer service
Active listening
Critical thinking
Data entry

Timeline

Production Supervisor

Alpine Silica
01.2023 - 01.2024Read More

Utility/Plant Operator

Alpine Silica
02.2022 - CurrentRead More

Debris Monitor

TrueNorth
01.2020 - 01.2021Read More

Technical Support Representative

Kelly Services
12.2019 - 12.2020Read More

Customer Service Representative

Quality Calling Inc
08.2015 - 08.2018Read More

Automated Logistics Specialist/Supervisor

U.S. Army
01.2001 - 01.2011Read More

High School Diploma
Read More
CARL HUBBARD