Carl ’Janae Mixon
Graceful Homes
Cape Coral,FL
1
Certification
4
years of professional experience
Provided exceptional customer service by building positive relationships, resolving concerns, managing fast-paced environments, and maintaining communication, accuracy, and compliance through strong documentation and problem-solving.
Work History
Clerical/Administrative
2 Years 8 Months- Demonstrate self-motivation and strong personal responsibility.
- Perform well in fast-paced environments.
- Work independently and support team goals effectively.
- Learn quickly and adjust to new situations with ease.
- Schedule, reschedule, and confirm appointments while keeping calendar organized.
- Check patients in and out and assist with front-desk administrative duties.
- Verify and update patient demographic and insurance details accurately.
- Collect payments, process transactions, and provide receipts.
- Answer phones and assist patients with questions and requests in professional manner.
- Communicate clearly with patients, providers, and healthcare team members.
- Maintain accurate patient records, documentation, and confidential information.
- Protect patient privacy and handle sensitive information appropriately.
Volunteer
2 Years 3 Months- Provide administrative and project support while maintaining accurate, organized, and timely work.
- Use Microsoft Office Applications to prepare documents and manage information
- Respond to communications via phone and email to ensure accurate messages and information is received
- Assist with identifying operational problems developing practical solutions
- Development Service
Customer Experience Member
2 Years 5 Months- Provided friendly, professional service for customers in a fast-paced, high-volume retail environment.
- Streamlined checkout processes, reducing average customer wait time by 30% and improving the overall customer experience.
- Handled cash, payments, and transactions with a high degree of accuracy and accountability.
- Worked collaboratively with team members to maintain smooth operations and meet customer service expectations.
Education
High School Diploma
Skills
Customer Service
Client Relations
Customer LMK Experience
Communication
Conflict Resolution
Problem Solving
Complaint Resolution
Relationship Building
Active Listening
De-escalation
Data Entry & Documentation
Account/Transaction Accuracy
Multitasking
Time Management
Team Collaboration
Policy & Procedure Compliance
Certification
•MEDICATION ADMINISTRATION TRAINING
•CPR first aid
• Taken propery management courses
Medication admiration training
Successfully completed APD-approved Basic Medication Administration Training, qualifying for medication administration responsibilities in accordance with Florida requirements under F.S. §393.506. Trained in safe medication handling, administration, documentation, and related medication procedures
Timeline
Clerical/Administrative
Graceful Homes
01.2024 - 09.2026Read More
Volunteer
City of Cape Coral
05.2023 - 08.2025Read More
Customer Experience Member
Publix
03.2023 - 08.2025Read More
Ida Baker High School
High School Diploma
Read More