Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carl McMinn

Angleton,Texas

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication, consultation, and building relationships to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

14
14
years of professional experience

Work History

Sales Representative

CarMax
04.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with cross-functional teams to identify and address customer needs.

Retail Sales Representative

Frito Lay
03.2023 - 03.2024
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Collaborated with team members to achieve collective sales goals while generating brand awareness and positive product impressions to increase sales.
  • Boosted customer satisfaction by providing exceptional service and personalized product recommendations.

Recalibration and Repair Specialist

Safelite Auto Glass
11.2021 - 03.2023
  • Fostered a positive work environment through open communication channels and constructive feedback mechanisms within the team.
  • Troubleshot complex technical issues, identifying root causes and implementing effective solutions.
  • Improved team performance with regular training sessions on new tools and techniques.

Assistant Sales Manager / Sales Representative

Empire Today
12.2019 - 06.2021
  • Support Sales Manager with allocating leads, coaching reps, assisting reps to close sales
  • Performed regular ride alongs with reps in order to provide feedback and executing monthly Business Reviews with each rep.

Operations Manager

Love’s Travel Stop
03.2019 - 11.2019


  • In charge of marketing for entire store including setting tags and all signage according to planogram,
  • Ensure store is mystery shop ready at all times
  • Empowered team of 15-30 employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Retail Service Representative (Sales Representative)

Del Papa Distributing
12.2015 - 03.2019
  • Develop and improve account relationships while being attentive to market conditions and addressing the needs of the business accordingly
  • Stock shelves ensuring product rotation while also maintaining a clean and organized back room
  • Utilize effective time management to plan route in order to complete before deadline

Merchandiser

Coca Cola Refreshments
02.2015 - 12.2015
  • Stocking shelves, condensing back stock, regularly cleaning shelves and back room, Collaborated with store management for additional product displays

Solutions Specialist (Sales Representative)

Verizon Wireless
11.2010 - 11.2014
  • Consistently among the top performers in the store for several key performance indicators such as net activations, accessory revenue per device, and accessory take rate
  • Performed daily and monthly inventory counts and daily cash management for entire store
  • Highest accessory take rate for district in 2011

Education

Highland High School
Palmdale, California
06.2000

Skills

  • Account Management
  • Staff Training
  • Performance Tracking
  • Inventory Management
  • Retail Merchandising
  • Relationship Building

References

  • Steve Irwin, (281) 389-8541, General Manager, Verizon Wireless, Friendswood, TX
  • Sherrie Jacobsen, (979) 864-4890, General Manager, Palais Royal, Angleton, TX

Timeline

Sales Representative

CarMax
04.2024 - Current

Retail Sales Representative

Frito Lay
03.2023 - 03.2024

Recalibration and Repair Specialist

Safelite Auto Glass
11.2021 - 03.2023

Assistant Sales Manager / Sales Representative

Empire Today
12.2019 - 06.2021

Operations Manager

Love’s Travel Stop
03.2019 - 11.2019

Retail Service Representative (Sales Representative)

Del Papa Distributing
12.2015 - 03.2019

Merchandiser

Coca Cola Refreshments
02.2015 - 12.2015

Solutions Specialist (Sales Representative)

Verizon Wireless
11.2010 - 11.2014

Highland High School

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Carl McMinn