Summary
Overview
Work History
Education
Skills
Certification
Experience
Timeline

Carl Miller

Lorain,Ohio

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Commercial Sales Manager

AutoZone Inc.
01.2012 - Current
  • Developed and maintained positive relationships with commercial customers by managing acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory.
  • Increased commercial sales revenue by developing and implementing strategic sales plans.
  • Expanded market share through identification of new business opportunities and partnerships.
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.

Manager

C And C Automotive LLC
10.2001 - Current
  • Managed day-to-day operation of full-service shop, including personnel, customers, customer vehicles, cash handling, billing and collections, taxes, tool accounts, profit and loss statements, and inventory control.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Mechanic

National Car Mart III
03.2011 - 01.2012
  • Evaluated incoming used vehicles for safety related and general mechanical repairs, prepared vehicles for wholesale and retail sale, and provided expert knowledge on diagnosing and repairing various automotive issues.

Retail Sales Specialist (RSS)

O'Reilly Auto Parts
07.2010 - 01.2011
  • Supported the evening/weekend shift assistant store manager in the area of sales, customer service, store appearance, and operations.

Parts Department

John Lance Ford
03.2010 - 06.2010
  • Enhanced parts knowledge in an automotive dealership parts department and learned the procedures and processes related to managing a profitable department.

Commercial Parts Professional

Advance Auto Parts
04.2004 - 02.2010
  • Held various positions including Salesperson, Inventory Specialist, Retail Parts Pro, Assistant Store Manager and Commercial Parts Pro
  • Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
  • Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
  • Promoted to Assistant Manager and then to Commercial General Manager
  • Managed employees, store and delivery vehicle maintenance, cash handling, and daily operations.

Tire Technician

Mueller Tire and Brake
10.2000 - 05.2001
  • Managed a team of tire technicians and was responsible for the productivity and management of the tire side
  • Also worked as a sales associate and became familiar with work order and inventory programs.

Tire and Lube Technician

Firestone Tire
09.1999 - 09.2000
  • Performed tire and lube services, light brake work, coolant flush and fills, transmission service, and engine gasket and seal repairs.

Tire Technician

Sears Auto Center
05.1999 - 08.1999
  • Performed tire services, battery installation, testing and diagnosis of charging systems, and brake and suspension repairs.

Lube Technician

Lube Stop
07.1998 - 04.1999
  • Performed oil changes, sold products and services, and interacted with customers.

Delivery and Installation

Network Office Connection
01.1996 - 06.1998
  • Cleaned, delivered, and installed refurbished office systems and furniture.

Education

Advanced - Automotive/ English

Lakewood High School, Lakewood, OH

GPA: 3.1

Skills

  • Business Development
  • Customer Service
  • Financial Analysis
  • Sales Documentation
  • Customer Acquisition
  • Training and Mentoring
  • Performance Reviews
  • Onboarding and Coaching
  • Route Planning
  • Account Management
  • Automotive Product Expert
  • Commercial Sales Practice

Certification

  • ASE parts (P2) certified since 2005 (not current)
  • ASE Master Technician certified since 2003 (not current)
  • ASE Advanced Level Specialist since 2007 (not current)

Experience

25+ years experience driving non-CDL box truck

Valid driver license with 0 points, Computer literate

Self-employed technician since 1998

20 years in retail and commercial auto parts management

25+ years of repairing and diagnosing all automotive systems

Timeline

Commercial Sales Manager - AutoZone Inc.
01.2012 - Current
Mechanic - National Car Mart III
03.2011 - 01.2012
Retail Sales Specialist (RSS) - O'Reilly Auto Parts
07.2010 - 01.2011
Parts Department - John Lance Ford
03.2010 - 06.2010
Commercial Parts Professional - Advance Auto Parts
04.2004 - 02.2010
Manager - C And C Automotive LLC
10.2001 - Current
Tire Technician - Mueller Tire and Brake
10.2000 - 05.2001
Tire and Lube Technician - Firestone Tire
09.1999 - 09.2000
Tire Technician - Sears Auto Center
05.1999 - 08.1999
Lube Technician - Lube Stop
07.1998 - 04.1999
Delivery and Installation - Network Office Connection
01.1996 - 06.1998
Lakewood High School - Advanced , Automotive/ English

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Carl Miller