Carl Morris
Hoover
Summary
I am an experienced manager and customer service professional with effective written and oral communication skills and the ability to make sound decisions and multitask as I interact professionally with diverse customers and personnel, while working to foster business operations.
Overview
21
21
years of professional experience
Work History
Assistant Service Manager
Mercedes Benz of Birmingham
Birmingham, AL
01.2018 - Current
- Assisted in managing service department operations to enhance customer satisfaction and retention.
- Coordinated repair orders and service appointments, ensuring timely communication with clients and technicians.
- Supported service team with daily workflow management, improving efficiency in task execution.
- Developed training materials for new staff, fostering a knowledgeable and skilled workforce.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally
- Met with customers to discuss service needs and offer available solutions.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
Sales Consultant
Mercedes Benz of Birmingham
Birmingham, AL
09.2016 - 01.2018
- Engaged customers through personalized consultations, enhancing their vehicle purchasing experience.
- Demonstrated extensive product knowledge to answer inquiries and facilitate informed decision-making.
- Collaborated with team members to streamline sales processes, improving overall efficiency.
- Utilized CRM software to track leads, ensuring timely follow-ups and customer satisfaction.
Relations Manager/Office Manager
Corporate Facilities Management
Birmingham, AL
02.2016 - 09.2016
- Responsible for employee relations including answering questions and resolving problems
- Coordinating training for employees
- Complete meetings with prospects, assist with bid preparations
- Maintain relationships with clients including calls, emails and visits
- Handle or assign special projects assigned by management
- Conduct staff meetings to keep employees abreast of issues, policies/procedures and changes
- Project a professional image and maintain good customer and public relations
Operations Manager
TBSW Global
Atlanta, GA
11.2010 - 12.2015
- Coordinated daily logistics for trucking freight
- Acquired and managed new accounts for waste recycling
- Directly involved in hiring qualified applicants for CDL driving team
- Collaborated with carrier companies to ensure accurate delivery of products
- Handled daily operations including payroll, transportation logs, personnel and equipment placement
Credit Manager
Farmer’s Home Furniture
Villa Rica, GA
02.2007 - 03.2010
- Supervised and directed assigned staff
- Credit department ranked in top 25% of company
- Responsible for lending or declination of credit applications
- Rapidly advanced through company and promoted to credit manager
- Reviewed, evaluated and investigated customer credit applications
- Served as legal representation in court against severely delinquent accounts
- Managed the activities and operations of the accounts receivable and collection areas
Warehouse Manager
Farmer's Furniture
Villa Rica, GA
11.2005 - 02.2007
- Restructured daily operations to improve productivity
- Reduced man hours and increased delivery gross margin
- Completed performance evaluations on warehouse staff
- Developed formula which expedited delivery services and improved customer satisfaction
- Trained warehouse personnel on OSHA safety regulations, delivery procedures and company guidelines
Education
Associate of Applied Science - Hotel & Restaurant Management
Jefferson State Community College
Birmingham, AL05-2016
Skills
- Strong verbal, written and interpersonal communication skills
- Adept at problem solving using strong negotiation skills, observational skills, positive language and active listening skills
- Proactive, approachable and solution focused
- Supervising employees and conducting potential hire pre-screening
- Easily able to switch from one priority to another
- Flexible and adaptable to changes in work schedule and work environment
- Use of MS Office, office equipment, and data entry skills
- Skilled in CDK Global management system, My Karma software platform, and Tekion digital portal
Timeline
Assistant Service Manager
Mercedes Benz of Birmingham
01.2018 - Current
Sales Consultant
Mercedes Benz of Birmingham
09.2016 - 01.2018
Relations Manager/Office Manager
Corporate Facilities Management
02.2016 - 09.2016
Operations Manager
TBSW Global
11.2010 - 12.2015
Credit Manager
Farmer’s Home Furniture
02.2007 - 03.2010
Warehouse Manager
Farmer's Furniture
11.2005 - 02.2007
Associate of Applied Science - Hotel & Restaurant Management
Jefferson State Community College