Carl Morris
Hoover
Summary
I am an experienced manager and customer service professional with effective written and oral communication skills and the ability to make sound decisions and multitask as I interact professionally with diverse customers and personnel, while working to foster business operations.
Overview
21
21
years of professional experience
Work History
Assistant Service Manager
Mercedes Benz of Birmingham
01.2018 - Current
- Assisted in managing service department operations to enhance customer satisfaction and retention.
- Coordinated repair orders and service appointments, ensuring timely communication with clients and technicians.
- Supported service team with daily workflow management, improving efficiency in task execution.
- Developed training materials for new staff, fostering a knowledgeable and skilled workforce.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally
- Met with customers to discuss service needs and offer available solutions.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
Sales Consultant
Mercedes Benz of Birmingham
09.2016 - 01.2018
- Engaged customers through personalized consultations, enhancing their vehicle purchasing experience.
- Demonstrated extensive product knowledge to answer inquiries and facilitate informed decision-making.
- Collaborated with team members to streamline sales processes, improving overall efficiency.
- Utilized CRM software to track leads, ensuring timely follow-ups and customer satisfaction.
Relations Manager/Office Manager
Corporate Facilities Management
02.2016 - 09.2016
- Responsible for employee relations including answering questions and resolving problems
- Coordinating training for employees
- Complete meetings with prospects, assist with bid preparations
- Maintain relationships with clients including calls, emails and visits
- Handle or assign special projects assigned by management
- Conduct staff meetings to keep employees abreast of issues, policies/procedures and changes
- Project a professional image and maintain good customer and public relations
Operations Manager
TBSW Global
11.2010 - 12.2015
- Coordinated daily logistics for trucking freight
- Acquired and managed new accounts for waste recycling
- Directly involved in hiring qualified applicants for CDL driving team
- Collaborated with carrier companies to ensure accurate delivery of products
- Handled daily operations including payroll, transportation logs, personnel and equipment placement
Credit Manager
Farmer’s Home Furniture
02.2007 - 03.2010
- Supervised and directed assigned staff
- Credit department ranked in top 25% of company
- Responsible for lending or declination of credit applications
- Rapidly advanced through company and promoted to credit manager
- Reviewed, evaluated and investigated customer credit applications
- Served as legal representation in court against severely delinquent accounts
- Managed the activities and operations of the accounts receivable and collection areas
Warehouse Manager
Farmer's Furniture
11.2005 - 02.2007
- Restructured daily operations to improve productivity
- Reduced man hours and increased delivery gross margin
- Completed performance evaluations on warehouse staff
- Developed formula which expedited delivery services and improved customer satisfaction
- Trained warehouse personnel on OSHA safety regulations, delivery procedures and company guidelines
Education
Associate of Applied Science - Hotel & Restaurant Management
Jefferson State Community College
Birmingham, AL05-2016
Skills
- Strong verbal, written and interpersonal communication skills
- Adept at problem solving using strong negotiation skills, observational skills, positive language and active listening skills
- Proactive, approachable and solution focused
- Supervising employees and conducting potential hire pre-screening
- Easily able to switch from one priority to another
- Flexible and adaptable to changes in work schedule and work environment
- Use of MS Office, office equipment, and data entry skills
- Skilled in CDK Global management system, My Karma software platform, and Tekion digital portal
Timeline
Assistant Service Manager
Mercedes Benz of Birmingham
01.2018 - Current
Sales Consultant
Mercedes Benz of Birmingham
09.2016 - 01.2018
Relations Manager/Office Manager
Corporate Facilities Management
02.2016 - 09.2016
Operations Manager
TBSW Global
11.2010 - 12.2015
Credit Manager
Farmer’s Home Furniture
02.2007 - 03.2010
Warehouse Manager
Farmer's Furniture
11.2005 - 02.2007
Associate of Applied Science - Hotel & Restaurant Management
Jefferson State Community College