Carl Olone
Lutz,FL
Summary
Dynamic Finance and Insurance Manager with a proven track record at Kia Wesley Chapel, excelling in customer service and employee training. Skilled in driving financial services goals while ensuring compliance with regulations. Adept at building relationships and delivering exceptional customer experiences, leading to increased referrals and sales performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Finance and Insurance Manager
Kia Wesley Chapel
Wesley Chapel, FL
07.2024 - Current
- Developed and maintained strong relationships with banks, credit unions, and other financial institutions.
- Attainment and gross production of financial services goals and objectives.
- Ensures all organizational activities and operations are carried out in compliance with organizational guidelines, as well as local, state, and federal regulations and laws governing business operations.
- Present a fully transparent pricing menu to customers, detailing their financing options and products.
Sales Manager
AutoNation USA
Wesley Chapel, FL
01.2024 - 06.2024
- Responsible for selecting, training, coaching, developing, and retaining the very best Sales Associates for the store, and driving a high level of performance among the sales team to increase market share, achieve targeted unit sales, and profit margins, while delighting every customer along the way.
- Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit.
- Appraising vehicles for trade.
- Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones.
CFS Manager/Sales Manager
Autonation Ford
St. Petersburg, FL
10.2021 - 12.2023
- Welcome customers to the store, and transition them from Sales to Finance during their vehicle purchase process.
- Provide an exceptional customer experience to drive loyalty.
- Ensure all administrative processes are handled in a timely fashion and in compliance with company policy.
- Set and achieve targeted sales goals.
- Train and motivate the sales team daily.
CFS Producing Director
Autonation Toyota Pinellas Park
Pinellas Park, FL
10.2015 - 09.2021
- Gain superior product knowledge to effectively help customers.
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations.
- Build rapport with customers to create a base of referrals.
- Determine customer financing needs and payment options based on a consultative interview process.
Education
Bachelor of Science - Business Management
Eckerd College
St. Petersburg01-2012
High School Diploma -
Northeast
St. Petersburg, FL01-2008
Skills
- Customer service
- Employee training
- Detail-oriented and organized
- Leadership
- Proven track record with the ability to provide current performance metrics
- Computer proficiency
- Ability to multi-task in a fast-paced work environment
- Proficient in CDK, RouteOne, Reynolds and Reynolds, and DocuPad
Certification
- AFIP certification
Timeline
Finance and Insurance Manager
Kia Wesley Chapel
07.2024 - Current
Sales Manager
AutoNation USA
01.2024 - 06.2024
CFS Manager/Sales Manager
Autonation Ford
10.2021 - 12.2023
CFS Producing Director
Autonation Toyota Pinellas Park
10.2015 - 09.2021
Bachelor of Science - Business Management
Eckerd College
High School Diploma -
Northeast
Similar Profiles
PATRICK J JONESPATRICK J JONES
Internet Director at Kia Of Wesley ChapelInternet Director at Kia Of Wesley Chapel
Jason WeberJason Weber
Express Service Technician at KIA of Wesley ChapelExpress Service Technician at KIA of Wesley Chapel
Jonathan QuinonesJonathan Quinones
Concession Stands Cashier at Wesley Chapel District ParkConcession Stands Cashier at Wesley Chapel District Park