Carl Podeyn
Beaverton,OR
Summary
Detail-oriented professional with over 10 years of experience in strategic business planning, data management, credit and collections, and investor relations. Recognized for strong analytical and organizational skills, fostering effective team collaboration and adapting to dynamic environments. Proven ability to optimize workflows and manage documentation efficiently, consistently delivering high-quality results. Committed to reliability and flexibility in addressing evolving business needs while upholding exceptional standards.
Overview
13
13
years of professional experience
Work History
Stock Transfer Processor
Transfer Online, Inc
Portland
08.2024 - 10.2025
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
Credit Card Billing Disputes Specialist
Wells Fargo
Hillsboro, OR
04.2023 - 10.2023
- Responsible for taking inbound calls in a call center environment, identifying cardholder issues with merchant transactions and determining dispute rights under Visa and Mastercard guidelines. Averaged 25 resolutions daily with a 100% customer satisfaction rating and zero filing errors.
Loan Processor
Freedom Mortgage
Mt. Laurel, NJ
06.2020 - 05.2022
- Worked in Loss Mitigation in the servicing side of Freedom, processing both requests for modification and solicitations to modify delinquent loans. Responsible for servicing FNMA, FHLMC, FHA, VA and USDA loans. In top 5% for production in both Loss Mitigation and Solicitation.
Patient Access Specialist
Kaiser Permanente
Hillsboro, OR
12.2019 - 04.2020
- Responsible for assisting members in an in-bound call center. As first point of contact for Kaiser members, was responsible for scheduling medical appointments or directing to appropriate specialty care. Averaged 80-100 calls per day with 98% customer satisfaction scores.
Customer Service Representative
Richard's Deli
Hillsboro, OR
01.2019 - 11.2019
- Provided customer's food and beverage needs. Night closer - responsible for nightly money deposits, store cleanliness and proper closing procedures.
Chief Operations Officer
GH Capital, Inc.
Miami, FL
01.2015 - 08.2017
- Responsible for all aspects of US operations for a Fintech holding company. Responsibilities included managing vendor invoices, corporate billing and daily operations of subsidiaries. Project manager for movement from a private to public corporation, including overseeing S-1 filing with FINRA and DTC eligibility.
Fraud Investigator
Capital One
Tigard, OR
06.2012 - 12.2015
- Responsible for identifying fraudulent activity on customer accounts through third party data sources and transaction verification with customers. Responsible for communicating with customers via letter and outbound calls regarding potential fraud. Consistently in top 5 percentile for production and customer satisfaction.
Education
Bachelor of Arts - Liberal Studies
Portland State University
Portland, ORSkills
- Detail-oriented approach
- Effective team collaboration
- Customer relations
- Detail-oriented data processing
- Critical thinking
- Effective relationship management
- Engaged listening
- Call center experience
Timeline
Stock Transfer Processor
Transfer Online, Inc
08.2024 - 10.2025
Credit Card Billing Disputes Specialist
Wells Fargo
04.2023 - 10.2023
Loan Processor
Freedom Mortgage
06.2020 - 05.2022
Patient Access Specialist
Kaiser Permanente
12.2019 - 04.2020
Customer Service Representative
Richard's Deli
01.2019 - 11.2019
Chief Operations Officer
GH Capital, Inc.
01.2015 - 08.2017
Fraud Investigator
Capital One
06.2012 - 12.2015
Bachelor of Arts - Liberal Studies
Portland State University