Summary
Work History
Education
Skills
LANGUAGE
TECHNOLOGIES
Community Engagement
Timeline
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Que Nguyen

Olathe,KS

Summary

I’ve been in lending for over 20 years, helping people navigate everything from residential to commercial loans—start to finish. I’m the calm in the chaos, keeping things organized and moving while making sure clients feel informed and supported. Whether it’s a straightforward file or something more complex, I love making the process smoother and less stressful for everyone involved.

Work History

Lead Loan Processor

Union State Bank
  • Review and processed commercial loans (Agricultural, real estate, equipment) for accuracy, completeness
  • Backed up consumer loan processing, ensuring compliance and speed
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Provided excellent customer service throughout the entire loan process, resulting in numerous referrals and increased business volume.

Team Lead Loan Processor / Closer

Hyperion Mortgage
  • Process FHA, VA, USDA and CONV loans per guidelines
  • Conduct thorough analysis of applicant financial information, including income and credit verifications.
  • Prepare closing documents.
  • Consistently processed and closed a substantial number of loans while supporting a dedicated team of three.
  • Reviewed title, credit, and appraisal documents for accuracy prior to submission to underwriting.
  • Implemented streamlined checklists that reduced underwriting touches and improved loan cycle efficiency.

Team Lead Loan Processor / Closer

United Mortgage
  • Skillfully maintained a steady flow of 25 loan files, from application through funding, while leading and supporting a team of five members.
  • Collaborate with loan officers, underwriters, borrowers, and title companies to facilitate smooth loan closings.
  • Maintain exceptional customer service by promptly addressing client inquiries and concerns.
  • Prepared and reviewed closing documents, verified income/assets, and coordinated with all parties for smooth closings.
  • Consistently met or exceeded company expectations for loan volume and turnaround time.

Education

High School Diploma -

North East High
Kansas City, MO
06-1986

Skills

  • Detail-oriented approach
  • Client support
  • Goal-oriented and self-directed
  • Results-driven approach
  • Effective self-management
  • Dedicated work ethic
  • Consistent reliability
  • Clear communication
  • Skilled in critical thinking
  • Team management experience
  • Team leadership experience
  • Loan disclosures

LANGUAGE

Vietnamese - Native
English - Advanced

TECHNOLOGIES

  • Microsoft Office
  • Outlook
  • Encompass
  • Calyx

Community Engagement

• ESL Instructor – Children’s Village of Peace Orphanage, Saigon
• Companion Aide – Brookdale Hospice, Overland Park, KS
• Volunteer – Habitat for Humanity, Overland Park, KS

Timeline

Lead Loan Processor

Union State Bank

Team Lead Loan Processor / Closer

Hyperion Mortgage

Team Lead Loan Processor / Closer

United Mortgage

High School Diploma -

North East High