Summary
Overview
Work History
Skills
LANGUAGE
TECHNOLOGIES
Community Engagement
Timeline
Generic

Que Nguyen

Olathe,KS

Summary

I’ve been in lending for over 20 years, helping people navigate everything from residential to commercial loans—start to finish. I’m the calm in the chaos, keeping things organized and moving while making sure clients feel informed and supported. Whether it’s a straightforward file or something more complex, I love making the process smoother and less stressful for everyone involved.

Overview

14
14
years of professional experience

Work History

Lead Loan Processor

Union State Bank
10.2023 - 05.2025
  • Review and processed commercial loans (Agricultural, real estate, equipment) for accuracy, completeness
  • Reviewed UCC filings, credit memos, closing docs for accuracy
  • Maintained file integrity using LaserPro and financial systems
  • Backed up consumer loan processing, ensuring compliance and speed
  • Collected and verified business documents including financials, insurance, and entity records.

Team Lead Loan Processor / Closer

Hyperion Mortgage
04.2021 - 08.2022
  • Process FHA, VA, USDA and CONV loans per guidelines
  • Conduct thorough analysis of applicant financial information, including income and credit verifications.
  • Reviewed title, credit report and appraisal to ensure accuracy.
  • Prepare closing documents.
  • Consistently processed and closed a substantial number of loans while supporting a dedicated team of three.
  • Streamlined loan approvals by expertly liaising between underwriting, loan originators, real estate agents, and borrowers.
  • Implemented streamlined processes and checklists to minimize touches required for underwriting submission.

Team Lead Loan Processor / Closer

United Mortgage
01.2011 - 03.2021
  • Process FHA, VA, USDA and CONV loans per guidelines
  • Skillfully maintained a steady flow of 25 loan files, processing and closings while leading and supporting a team of five members.
  • Prepare and review closing documents
  • Analyze income/assets/collateral
  • Collaborate with loan officers, underwriters, borrowers, and title companies to facilitate smooth loan closings.
  • Maintain exceptional customer service by promptly addressing client inquiries and concerns.
  • Achieved and surpassed company expectations by maintaining a high level of productivity and consistently delivering exceptional quality results.


Skills

  • Detail-oriented approach
  • Client support
  • Goal-oriented and self-directed
  • Results-driven approach
  • Effective self-management
  • Dedicated work ethic
  • Consistent reliability
  • Clear communication
  • Skilled in critical thinking
  • Team management experience

LANGUAGE

Vietnamese - Native
English - Advanced

TECHNOLOGIES

  • Microsoft Office
  • Outlook
  • Encompass
  • Calyx

Community Engagement

• ESL Instructor – Children’s Village of Peace Orphanage, Saigon
• Companion Aide – Brookdale Hospice, Overland Park, KS
• Volunteer – Habitat for Humanity, Overland Park, KS

Timeline

Lead Loan Processor

Union State Bank
10.2023 - 05.2025

Team Lead Loan Processor / Closer

Hyperion Mortgage
04.2021 - 08.2022

Team Lead Loan Processor / Closer

United Mortgage
01.2011 - 03.2021

Similar Profiles

CREATE PROFILE
Que Nguyen