Carl Richardson Jr
Middletown,NY
Summary
Accomplished Digital Team Lead with a proven track record at Walmart, enhancing team performance and ensuring regulatory compliance. Expert in operations management and fostering diversity and inclusion, significantly improving team dynamics and productivity. Skilled in performance improvement and marketing knowledge, adept at driving customer satisfaction and engagement. As well as having the ability to adapt to new tasks.
Overview
5
5
years of professional experience
Work History
Digital Team Lead
Walmart
Middletown, NY
08.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Directed and supervised team of Number engaged in Type and Type development.
- Designed strategic plan for component development practices to support future projects.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
Crew Member
Wendys Restaurant
Middletown, NY
08.2020 - 08.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Associate
Kohls Corp
Middletown, NY
11.2019 - 01.2020
- Greeted customers and offered assistance for increased customer satisfaction.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Utilized customer feedback to improve product offerings.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Middletown High School
Middletown, NY02.2021
Skills
- Performance monitoring
- Marketing knowledge
- Operations Management
- Regulatory Compliance
- Diversity and Inclusion
- Performance Improvement
Timeline
Digital Team Lead
Walmart
08.2023 - Current
Crew Member
Wendys Restaurant
08.2020 - 08.2023
Associate
Kohls Corp
11.2019 - 01.2020
Middletown High School