Carl Ross
Pflugerville
Summary
To obtain a position that will allow growth and longevity within the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Corporate Security Site Supervisor
Securitas-Austin, TX
Austin, TX
09.2024 - 04.2026
- functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations
- Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions
- Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates
- Assists in the submission of payroll and personnel information to the company as designated
- In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions
- Prepares, files, and submits various reports as required
- Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
- Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service
Site Supervisor
Allied Universal Security
Austin, TX
05.2020 - 08.2024
- Enforce Contract Standards and notify the Portfolio Manager of any violations.
- Administers site safety programs outlining site-specific hazards for security officers to include construction area safety.
- Enforces policies as outlined in the handbooks and executive memos.
- Oversee all Job Related and ongoing training for security officers this includes client-based computer training both initial and annual training. It will also include training on all systems utilized by the client.
- Effectively Communicate anyclient special coverage requests, Security Professional Request Offs & Position Openings to the Operations Manager.
- Evaluating performance and providing feedback to security officers.
- Addressing employee concerns and disciplinary issues.
- Communicate staffing needs to Operations Manager.
Customer Care Supervisor
Protect America
08.2017 - 04.2020
- Developing and encouraging team members to maximize their personal growth and development.
- Working effectively in a high volume setting and demonstrating an outstanding ability to listen and communicate effectively.
- Achieving financial objectives by monitoring the performance of financial objectives during each shift worked.
- Having a passion for service by demonstrating our core values of Customers, Culture, and Growth beyond normal expectations in providing customer service.
- Demonstrating leadership through example.
- Defusing and resolving customer experiences and employee issues in a positive, professional and timely manner.
- We Make Fun happen by having fun Come to work with a good attitude, ready to have fun and make fun happen. Work with your fellow managers to develop new ways to mentor and coach your team members in positive ways. Always handle any problems or difficult situations with a positive attitude.
- Work with Integrity Always work with our core values in mind. Listen carefully to our customers, your fellow managers and employees. Stay calm under pressure. Do everything possible to make sure every customer interaction is a great experience.
Account Manager
TWC/SPECTRUM
06.2016 - 07.2017
- Responsibilities
- Maintains customer and account team relationships.
- Act as a customer advocate with all internal organizations.
- Develop solid understanding of solution technologies and Charter, products and services for assigned customers.
- Provides customer facing product utilization reports and operations performance management reviews by utilizing the appropriate tools and systems.
General Care Tech
Protect America
07.2014 - 06.2016
- Responsibilities
- Assisting customer with the installation and troubleshooting of their alarm system, as well as updating any essential account information on the account that customer needs current. In my role, I also have a quota that is expected to be met for customer sales, as well as insuring customer experience is superb, maintaining excellent quality for QA quotas.
- Accomplishments
- Over the year that I have been with Protect America I have been able to have many positive customer feed backs, as well as been able to successfully complete many alarm system installations for our customers.
Central Checkout Supervisor
HEB
11.2012 - 05.2014
- Responsibilities
- -Ensured correct lane ratios and monitored baggers and checkers productivity.
- -Managed our labor budget, quota sells for the store and ensured unit sales were met for the front end.
- Accomplishments
- Utilized individual training and motivation with employees to aid in quality customer service. With the implementation of individualized training the company's best place to shop scores went up from 60% to 96%. This was a Major accomplishment for myself and my team.
Education
high school diploma - undefined
PFUGERVILLE HIGH SCHOOL
01-2013
Skills
- Management
- Security
- Customer service
- Phone etiquette
- Conflict management
- Supervising experience
- XML
- Recruiting
- English
- Skills and abilities include: time management, team motivation, remaining calm in stressful situations, ability to make quick decisions, ability to work in a fast pace environment, cash handling and checking on a cash register, strong leadership skills, quality customer service and hospitality, sales, organization skills, able to adapt, creative and goal oriented
- Human resources
Certification
- Guard Card
- Driver's License
- conflict resolution certificate
- CPR certified
Additional Information
CPR certified
Timeline
Corporate Security Site Supervisor
Securitas-Austin, TX
09.2024 - 04.2026
Site Supervisor
Allied Universal Security
05.2020 - 08.2024
Customer Care Supervisor
Protect America
08.2017 - 04.2020
Account Manager
TWC/SPECTRUM
06.2016 - 07.2017
General Care Tech
Protect America
07.2014 - 06.2016
Central Checkout Supervisor
HEB
11.2012 - 05.2014
high school diploma - undefined
PFUGERVILLE HIGH SCHOOL