Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carl Schotter

Munford,TN

Summary

Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Advisor

Homer Skelton Ford Of Millington, Tn
Millington, Tennessee
02.2009 - Current
  • Assisted customers with vehicle service inquiries and appointment scheduling.
  • Communicated service recommendations clearly to customers and ensured understanding.
  • Coordinated with technicians to relay customer concerns and service needs.
  • Processed service orders and maintained accurate records in the system.
  • Provided accurate estimates of repair costs, labor times and parts prices to dealership standards.
  • Upsold additional products or services when appropriate.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Educated customers on maintenance services and warranty coverage options.
  • Resolved customer complaints in an efficient and courteous manner.
  • Assisted with scheduling appointments for service work to be performed on vehicles.

Education

Vernon Township High School
Vernon, NJ
06-1987

Skills

  • Vehicle service coordination
  • Service order processing
  • Customer communication
  • Cost estimation
  • Appointment scheduling
  • Problem solving
  • Attention to detail
  • Time management
  • Data entry accuracy
  • Repeat business development
  • Active listening

Certification

Ford Motor Company certified

Timeline

Service Advisor

Homer Skelton Ford Of Millington, Tn
02.2009 - Current

Vernon Township High School

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