Carl Sharpe

Assist in providing a safe and secure campus for students and staff alike.

• Write detailed reports to keep documented evidence of every occurrence in dealing with the Inmate throughout their stay in the hospital.
• Monitor Inmates in federal custody throughout their stays at various hospitals, to ensure the safety of both the inmate and the medical staff.
• Maintain an open availability (on-call) to account for the daily changes in Inmate Admittance.
• Maintain necessary permits required to perform my duties as a Detentions Officer.

• Performed opening and closing procedures each day.
• Checked I.D's at the door to prevent any underage entry and or alcohol consumption.
• Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
• Monitored patron alcohol consumption to encourage safety.
• Interviewed, hired and trained staff to improve customer retention and bolster sales.
• Resolved escalated customer complaints to maximize satisfaction and loyalty.
• Managed the bar and security staff while on the floor.
• Monitored the floor to maintain a safe environment for both the staff and the guests.
• Created weekly schedules for the security staff.
• Handled any and all disputes between guests and or staff.

• Maintained order and safety while providing customer service and information to facility visitors.
• Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
• Handled large quantities of money going in and out while documenting any and all transactions made hand to hand.
• End of the night accounting of all incoming and outgoing packages.
• Maintained a safe work environment while exhibiting safe firearm handling while working armed.

• Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
• Protected assets by maintaining store compliance with security schematics.
• Checked I.D's at the door before allowing entry into the rooftop bar Altitude Sky Lounge to prevent any underage entry and or alcohol consumption.
• Monitored the floor of the bar to maintain a safe environment for both the staff and guests.

• Patrolled public areas regularly to detect and resolve unsafe conditions
• Guarded restricted areas to prevent unauthorized entry.
• Secured personnel and premises by inspecting buildings and patrolling property.

• Smiled and greeted customers, performed suggestive selling and resolved issues promptly and courteously to maximize customer service.
• Established and managed objectives for team production and customer service.
• Increased sales of [Name] products by [Number]% utilizing merchandise expertise and customer service skills.
• Delegated work to staff, setting priorities and goals.

• I was awarded the opportunity by the "then" President of the company to open and run the new gift shop that we were opening up in the summer of 2015
• In that position I was responsible for designing the interior of the gift shop, finding and contacting vendors to fill the store with merchandise, managing a small staff and manually inputting our inventory into our "POS" system.

• Accepted and applied payments to process ticket transactions, made change and offered receipts.
• Secured customer tickets using computer-based software ticketing system.
• Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
• Balanced and reconciled cash drawer at end of shift.

• I was promoted to 'Resident Director' and at one point I was appointed "Interim Manager" while the company was in search for a permanent person to assume the position.
• Protected confidential information of residents with careful documentation.
• Created and executed fun and interesting resident and facility events.