Carl Smith
Reisterstown,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the Surgical Equipment and Materials Specialist position. Ready to help the hospital achieve company goals. Seeking professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
11
11
years of professional experience
Work History
Unit Coordinator
Johns Hopkins Hospital
06.2023 - Current
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Trained new Unit Associates on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
Unit Associate
Johns Hopkins Hospital
03.2022 - 06.2023
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted in various transporting tasks such as to procedures, discharge, and other.
- Anticipated needs of clinical staff in order to facilitate timely patient care.
- Prioritized the completion of a wide variety of tasks to promote successful workflow for nurses physicians.
- Maintained adherence to all patient privacy and confidentiality laws while supporting effective communication between patients and visitors.
- Enacted improvements to unit practices regarding supply management, transportation, and bed readiness and availability.
Online Grocery Associate
Walmart
10.2017 - 12.2019
- Exercised attention to detail to ensure that all customer orders were correctly fulfilled.
- Practiced excellent teamwork by working closely with management and various departments.
- Demonstrated exceptional judgement while choosing substitutions for unavailable items.
- Minimized shrink and unnecessary loss of product by adhering to brand standards and guidelines.
- Communicated effectively with customers and associates to create a positive shopping experience for all.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Associate
The Home Depot Inc
03.2013 - 10.2017
- Cross trained in multiple areas including Receiving, Customer Service, Paint, Lumber, and Deliveries.
- Assisted with organizing and transferring product loads into their designated areas.
- Provided superior customer service by supporting customer needs at all levels.
- Trained in specialized equipment to create custom products.
- Operated heavy machinery including forklifts, electric pallet jacks, and large electric order pickers.
Education
High School Diploma -
Liberty High School
Eldersburg, MDSkills
- CPR Certified
- Information Systems
- Microsoft Office
- Critical Thinking
- Decision Making
- Self-motivated
- Task oriented
Accomplishments
- First support staff member to be accepted into the Specialty Surgical Council.
- Implemented a new idea to better help with IV Labeling that spread through multiple units successfully.
- Trained multiple new staff members across the hospital.
Timeline
Unit Coordinator
Johns Hopkins Hospital
06.2023 - Current
Unit Associate
Johns Hopkins Hospital
03.2022 - 06.2023
Online Grocery Associate
Walmart
10.2017 - 12.2019
Sales Associate
The Home Depot Inc
03.2013 - 10.2017
High School Diploma -
Liberty High School
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