Carl Stephens
Fort Wayne,IN
Summary
Dynamic security professional with extensive experience in conflict resolution and emergency response at Indiana Department of Corrections, Allen County Juvenile Center, and Fort Wayne Community Schools. Recognized for maintaining safety and security while delivering outstanding customer service. Proficient in surveillance monitoring and access control, contributing to a secure environment for both staff and visitors. Aiming to leverage expertise in a challenging role that focuses on enhancing safety protocols and service excellence. I am confident that the additional annual training and certification in the areas of emergency management, CPR, conflict resolution, cyber security, and de-escalation techniques will add value to the skills necessary for this position.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security and Greeter
Fort Wayne Community Schools - Lincoln Elementary
Fort Wayne, IN
09.2022 - Current
- Maintained precise and prompt completion of daily paperwork tasks like sign sheets and other necessary forms.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Directed guests to correct location, and answered questions about facility amenities.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Provided friendly and professional assistance to employees, visitors and customers.
- Provided support to staff during disputes with parents over directives.
- Identified suspicious activity to determine appropriate response.
- Monitored entrances and exits for unauthorized personnel entering the premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Detention Service Officer
Allen County Juvenile Center
Fort Wayne, IN
02.2015 - Current
- Managed youth during daily tasks.
- Supervised juveniles in units and during school activities to ensure safety.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Conducted searches of inmates and cells to detect contraband items.
- Maintained clear and open communications with staff and residents to support safe operations.
- Detected potential threats and quickly defused conflicts.
- Enforced rules within the facility to maintain order among inmates.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Managed and monitored inmates in a detention facility, ensuring their safety and security.
Correctional Officer
State of Indiana Department of Correction
Albion, IN
11.2013 - 02.2015
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Participated in the development and implementation of escape prevention plans and emergency evacuation procedures.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06-1978
Some College (No Degree) - Criminal Justice
Indiana Purdue Fort Wayne
Fort Wayne, INSkills
- Customer service
- Conflict resolution
- Emergency response
- Access control
- Visitor screening
- Surveillance monitoring
- Communication skills
- Strong work ethic
- Strong interpersonal skills
- Problem-solving
- Decision-making
- Conflict mediation
- Verbal and written communication
- Security screenings
Certification
- Certified in CPR and First Aid
- Cyber security using email and fraud detection
- Driver Safety
- De-escalation using Verbal Judo
- Trained in proper defense technique and Primary Restraint Technique
References
References available upon request.
Timeline
Security and Greeter
Fort Wayne Community Schools - Lincoln Elementary
09.2022 - Current
Detention Service Officer
Allen County Juvenile Center
02.2015 - Current
Correctional Officer
State of Indiana Department of Correction
11.2013 - 02.2015
High School Diploma -
Northrop High School
Some College (No Degree) - Criminal Justice
Indiana Purdue Fort Wayne
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