Maureen McAllister
Summary
Proven security and guest relations expert with a track record of enhancing safety and ensuring a welcoming environment at The Monument Civic Center and the Department of Homeland Security. Skilled in multitasking and communication, consistently improving guest experience and security efficiency. Demonstrates strong work ethic and team collaboration, excelling in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Greeter, Security
The Monument Civic Center
09.2023 - 05.2024
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Coordinated with other staff members to ensure proper coverage of entrances during breaks or shift changes.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided information about current and future events at facility.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Transportation Security Officer
Department of Homeland Security
11.2002 - 03.2023
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
Education
Hotel Management - Hotel And Motel Management
Sheridan Technical School
Hollywood, FL06.1978
Skills
- Initiative and Self-Motivation
- Team player mentality
- Welcoming demeanor
- Strong Work Ethic
- Professional Appearance
- Reliability and punctuality
- Guest Relations
- Customer Service
Timeline
Greeter, Security
The Monument Civic Center
09.2023 - 05.2024
Transportation Security Officer
Department of Homeland Security
11.2002 - 03.2023
Hotel Management - Hotel And Motel Management
Sheridan Technical School