Carl Woodward
Shelbyville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Owner/Operator Manager
The Pool Guy
Seymour, TN
09.2020 - 06.2025
- Provides Pool/hot tub cleaning and service maintenance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Shop Manager
Strickland Brothers 10 Minute Oil Change
Shelbyville, TN
09.2023 - 12.2024
- Supervised daily operations by establishing procedures and monitoring team performance.
- Built and maintained sound business relationships with vendors and suppliers.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Improved cost control and staff efficiency to maximize profitability.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
Satellite Installation Technician
Next Solutions
Murfreesboro , TN
05.2019 - 09.2020
- Managed fast-paced daily workload of appointments at residential and business locations.
- Gained customer approval of installation specifics, including dish location, before beginning work.
- Set up internet services, placed routers and configured WiFi access.
- Logged service calls and closed work orders by recording issues resolved and services provided.
- Installed in-home devices, programmed settings and trained customers on basic use.
- Communicated with customers to explain installation process and ideal satellite dish placement.
- Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
- Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
Bartender
Longhorn Steakhouse
Murfreesboro , TN
05.2018 - 05.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
Manager
Chili's Bar and Grill
Cool Springs, TN
07.2013 - 05.2018
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Trained employees on additional job positions to maintain coverage of roles.
Service Trainer
Carabbas
Springfield, PA
07.2010 - 07.2013
- Facilitated on-boarding process to coach new employees on company procedures and duties.
- Explained goals and expectations required of trainees.
- Developed skill-specific training programs to promote employee development.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Created and offered additional materials to enhance training.
Education
Some College (No Degree) - Gen Ed
Motlow State Community College
Smyrna, TNHigh School Diploma -
Quest High School
Atascocita, Tx05.2001
Skills
- Staff development
- Project management
- Sales Techniques
- Marketing
- Workforce Management
- People skills
- Flexible
Timeline
Shop Manager
Strickland Brothers 10 Minute Oil Change
09.2023 - 12.2024
Owner/Operator Manager
The Pool Guy
09.2020 - 06.2025
Satellite Installation Technician
Next Solutions
05.2019 - 09.2020
Bartender
Longhorn Steakhouse
05.2018 - 05.2019
Manager
Chili's Bar and Grill
07.2013 - 05.2018
Service Trainer
Carabbas
07.2010 - 07.2013
Some College (No Degree) - Gen Ed
Motlow State Community College
High School Diploma -
Quest High School