CARLA ABOUSAAB
Houston,TX
Overview
10
10
years of professional experience
Work History
Claims Specialist
GEICO
Houston, TX
09.2023 - Current
- Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner.
- Created first notices of loss for Auto claims, while making liability decisions.
- Examined and resolved multiple coverage concerns associated with claim(s).
Trainer Preparation Program
GEICO
Houston, TX
02.2025 - 07.2026
- Developed and delivered training programs to enhance employee performance and knowledge retention.
- Facilitated onboarding sessions, ensuring new hires understood company policies and procedures.
- Evaluated training effectiveness through feedback surveys and performance assessments.
- Mentored members of leadership, providing guidance on curriculum development and instructional techniques.
- Collaborated with department leaders to align training initiatives with organizational goals.
Management Development Program
GEICO
Houston, TX
02.2022 - 09.2023
- Rotated through every department in the claims center to learn the claims and casualty process.
- Regularly negotiated and settled claims worth over $30,000 with multiple attorneys.
- Handled Bodily Injury and Property Damage claims with confidentiality and willingness to provide exceptional customer service.
- Lead and coached a team of new adjusters into their role as claims adjusters with providing excellent customer service and improving their productivity.
Assistant Service Manager
H-E-B
Houston, TX
01.2017 - 02.2022
- Supervised a team of cashiers and baggers while running and managing the registers and front end.
- Implemented multiple learning opportunities on the chance to excel and improve current abilities on the floor (I.E bagger training, cashier coaching).
- Handles multiple customer satisfaction and unsatisfaction incidents and situations and handled them accordingly (I.E, Customer complaints, Customer returns).
- Supervised and maintained the responsibilities of multiple areas of the service department.
- Grand opened a new store assisting multiple leaders with the respectable rush and responsibilities.
- Managed and Handled over $3000 in cash on a daily basis.
- Assisted in transferring and sending money through Western Union and other Companies.
- Assisted the H-E-Buddy at various community organizations as well as events at the store itself.
- Resolved various customer issues, while maintaining customer satisfaction.
- Instructed a pre-developed script to new cashiers on the highlights and expectations of their new position.
- Demonstrated checking skills to new cashiers on the register.
- Issued out activates and scenarios for cashiers to use on registers to ensure they are reaching H-E-B's standards of hospitality, and accuracy.
- Reinforced the expectations of H-E-B's standard behavior as a cashier, as well as an employee.
Store Operations Management Internship
06.2020 - 08.2020
- Assisted store leaders in multiple tasks and situations around the store.
- Researched information for a project related to H-E-B Meal Simples.
- Developed a PowerPoint with overall information to complete the project.
- Presented said project to overall leaders of H-E-B with recommendations, requests, etc.
Timeline
Trainer Preparation Program
GEICO
02.2025 - 07.2026
Claims Specialist
GEICO
09.2023 - Current
Management Development Program
GEICO
02.2022 - 09.2023
Store Operations Management Internship
06.2020 - 08.2020
Assistant Service Manager
H-E-B
01.2017 - 02.2022