Carla Abrajan
Mishawaka,IN
Summary
Detail-oriented Prep Cook successful in high-volume fast food settings. Highly skilled in different stations, cooking methods and presentations. Brings strong commitment to teamwork.
Veteran Production Worker adept at handling tasks efficiently. Knowledgeable about equipment operation, materials handling, and documentation. Eager to contribute to operations at companies of any scale.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Cook/Cashier
Sun King Brewery
Mishawaka, IN
09.2024 - Current
- Operated ovens and fryers safely to prevent kitchen accidents and machinery malfunction.
- Performed proper preparation techniques.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste
- Adhered to food safety standards when storing and preparing foods.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Distributed food to service staff for prompt delivery to customers.
Chocolatier/Front End Cashier
Veni's Sweet Shop
Niles, Michigan
08.2022 - 04.2024
- Participated in promotional activities such as sampling events at local stores or festivals.
- Maintained cleanliness and organization of work area at all times.
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Decoratively packaged all products.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
- Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
- Designed attractive displays for store shelves that showcased featured items effectively.
- Made confections from molds and ordered ingredients from manufacturer.
- Utilized various tools and equipment including molds, dipping forks, scales.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Greeted customers warmly and asked if they needed help.
- Answered phone calls to assist customers with questions and orders.
- Packed and bagged products according to customer preferences.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
Package Handler
FedEx Ground
South Bend, IN
10.2021 - 03.2022
- Resolved conveyor system issues by clearing jams and blockages.
- Collaborated with other movers when unloading large equipment to prevent potential accidents.
- Labeled shipments adhering to company standards and protocols.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Organized packages according to type, size, destination, and other specifications.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Worked flexible hours, including weekends and holidays, to meet business needs.
Drill Press Operator/Glass Inspector/Quality Auditor
Paragon Tempered Glass
Niles, Michigan
07.2018 - 10.2020
- Maintained work quality and speed by changing work or broken cutting tools.
- Planned sequence of operations by studying blueprints, sketches and drawings provided by engineers.
- Operated equipment and machinery according to safety guidelines.
- Verified settings by taking measurements throughout machining process.
- Assisted other machinists in performing their duties when required.
- Maintained a clean, safe work environment by adhering to all safety protocols.
- Troubleshot press when product defects occurred and immediately remedied issues.
- Maintained records of daily production output and quality control results.
- Checked conformance of machined work with specifications using measuring instruments.
- Adjusted machine feed rate, depth of cut and speed for various materials as needed.
- Inspected finished work pieces for accuracy and conformance to specifications.
- Notified supervisors or other relevant personnel of test or production issues.
- Assisted in training new inspectors on proper techniques for identifying defects in various types of glass.
- Checked glass for defects, such as scratches, cracks, chips, and other blemishes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Housekeeping
Holiday Inn Express Hotel
Niles
06.2017 - 07.2018
- Maintained a clean working environment through regular housekeeping duties.
- Investigated customer complaints regarding housekeeping services promptly.
- Performed regular housekeeping duties in the stockroom area.
- Coordinated with housekeeping staff regarding room availability status updates.
- Assisted in general housekeeping duties as needed.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Responded to requests from guests regarding housekeeping needs.
- Performed housekeeping duties such as cleaning countertops, restocking supplies.
- Performed light housekeeping tasks including laundry, vacuuming and dusting, mopping floors and cleaning.
- Inspected each room after housekeeping staff completed their work.
Quality Control Inspector/Quality Auditor
Modineer
Niles, Michigan
07.2016 - 06.2017
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Marked materials with grade or acceptance status.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Provided safety information to contractors, engineers, or test equipment operators.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Positioned components, parts or materials for testing.
- Notified supervisors or other relevant personnel of test or production issues.
- Used specialized tools to take precise measurements of various aspects of samples.
- Operated equipment and machinery according to safety guidelines.
Hotel Front Desk Clerk
Niles Inn & Conference
Niles, MI
04.2015 - 06.2016
- Contacted housekeeping or maintenance staff to report room or building issues.
- Assisted guests with check-in and check-out procedures as needed.
- Input customer data into reservation systems and updated to reflect room changes.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Arranged tours, taxis or restaurant reservations for customers.
- Verified customer credit to establish payment method for accommodations.
- Responded to inquiries and room requests made online, by phone, and via email.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Computed bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Input and confirmed reservations for guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Issued room keys
- Posted incidental charges to ledgers, manually or by using computers.
- Kept records of room availability and guest accounts, manually or using computers.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created Room charts using Microsoft programs of the available amenities to better assist guests particular needs when checking in.
- Designed and maintained SharePoint sites to facilitate collaboration and information sharing among team members.
Operator/Quality Auditor
JMS Plastic Engineering Inc
South Bend, IN
09.2013 - 04.2015
- Used daily system logs to document production information, discussing issues with management.
- Maintained production and quality documentation.
- Measured and weighed items to meet quality standards and prevent waste.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Checked control panel and gauges during equipment operation.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Met or exceeded target for on-time customer shipments.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Inspected finished products to verify conformity to quality standards.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted internal audits to ensure compliance with quality standards.
- Created reports on audit findings, including recommendations for improvements.
- Marked materials with grade or acceptance status.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Read blueprints and manuals to determine test procedures or adjustment methods.
- Inspected incoming materials for conformance to specifications.
- Noted changes during testing in project documentation.
- Laid out suggestions to improve quality controls and operations standards.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Notified supervisors or other relevant personnel of test or production issues.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
Education
High School Diploma -
Washington High School
South Bend, IN04-2012
Some College (No Degree) - Game Art/ Graphic Design
Full Sail University
Winter Park, FLSkills
- Food handling
- Contamination prevention
- Order prioritization
- Cooking
- Recipe-based cooking
- Food presentation
- Allergen awareness
- Customer service
- Quality assurance and control
- Attention to detail
- Multilingual proficiency
- Fast learner
- Multitasking
- Problem-solving
- PPE compliance
- Teamwork and collaboration
- Excellent computer skills
- 3D rendering skills
- Advanced adobe photoshop skills
- Networking skills
Timeline
Cook/Cashier
Sun King Brewery
09.2024 - Current
Chocolatier/Front End Cashier
Veni's Sweet Shop
08.2022 - 04.2024
Package Handler
FedEx Ground
10.2021 - 03.2022
Drill Press Operator/Glass Inspector/Quality Auditor
Paragon Tempered Glass
07.2018 - 10.2020
Housekeeping
Holiday Inn Express Hotel
06.2017 - 07.2018
Quality Control Inspector/Quality Auditor
Modineer
07.2016 - 06.2017
Hotel Front Desk Clerk
Niles Inn & Conference
04.2015 - 06.2016
Operator/Quality Auditor
JMS Plastic Engineering Inc
09.2013 - 04.2015
High School Diploma -
Washington High School
Some College (No Degree) - Game Art/ Graphic Design
Full Sail University