Carla Adams
To obtain employment and succeed with a company where my strong organizational skills, ability to work well with people, & quality customer service experience can be utilized to improve customer satisfaction. Which will provide an opportunity of advancement as well. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Leasing Manager
1 Year 9 Months- Developed and implemented leasing strategies to maximize occupancy rates and revenue growth.
- Managed tenant relations, addressing concerns and facilitating communication to enhance satisfaction.
- Streamlined lease administration processes, ensuring compliance with regulations and company policies.
- Trained and mentored junior leasing staff to improve operational efficiency and service quality.
Customer Service Rep 1
11 Years 7 Months- Responsible for assisting customers with inquiries regarding order placement, modifications, and cancellations.
- Handles 60 plus inbound calls daily.
- Responsible for call management duration: average call handle time is 8 minutes.
- Assist customers in completing applications online and over the phone.
Package Handler
1 Year 7 Months- Operated material handling equipment to ensure efficient package sorting and delivery processes.
- Collaborated with team members to maintain high safety standards within warehouse environment.
- Monitored package flow and identified discrepancies in shipment accuracy during daily operations.
- Assisted in training new staff on proper handling techniques and safety protocols for package processing.
Leasing Consultant
1 Year 10 Months- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Leasing Manager
1 Year 4 Months- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Coordinated with property management teams to ensure compliance with all local, state, and federal regulations, maintaining high compliance rate.
- Created and submitted daily reports on leasing activities.
- Established key relationships with potential leasers and renters.
- Negotiated favorable contract terms with vendors, reducing expenses for property management companies.