Carla Aguinaga
San Antonio,TX
Summary
Dedicated Service Advisor with a strong focus on customer satisfaction and relationship building. Proven track record of enhancing service delivery and optimizing workflow management.
Experienced Service Advisor skilled in multitasking, attention to detail, and team collaboration. Successfully implemented process improvements that increased customer satisfaction and streamlined communication between departments, driving operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Gunn Automotive
San Antonio, TX
09.2015 - Current
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments and managed scheduling to optimize workshop productivity.
- Assisted technicians with diagnostic processes, ensuring accurate identification of vehicle issues.
- Monitored parts inventory levels and ordered necessary components to maintain workflow efficiency.
- Trained junior staff on best practices for customer interaction and service protocols.
Service Advisor
Toyota Of Boerne
Boerne, TX
04.2018 - 01.2019
- Developed process improvements that enhanced service delivery turnaround times and customer satisfaction rates.
- Led initiatives to streamline communication between departments, fostering collaboration and operational efficiency.
- Analyzed service performance metrics to identify trends and implement strategic enhancements for business growth.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Red McCombs Ford
San Antonio, TX
05.2014 - 09.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented strategies to reduce average handling time without compromising on service quality.
Auto Parts Manager
Orielly Auto Parts
San Antonio, TX
06.2011 - 08.2014
- Managed inventory levels to optimize stock availability and reduce excess surplus.
- Developed and implemented training programs for new employees on product knowledge and customer service.
- Analyzed sales trends to identify opportunities for product promotions and increased revenue.
- Oversaw daily operations ensuring adherence to safety standards and company policies.
- Collaborated with suppliers to negotiate pricing, terms, and delivery schedules for auto parts procurement.
- Improved operational efficiency by streamlining order fulfillment processes and reducing lead times.
- Led initiatives to enhance customer satisfaction through improved service delivery and feedback analysis.
Education
Associate of Science - Medical Assistance
Kaplan College
San AntonioHigh School Diploma -
Thomas Edison High School
San Antonio06.2011
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Excellent communication
- Attention to detail
- Service estimates
- Strong work ethic
- Performance goals
- Workflow management
- Customer relationship management
- Repairs scheduling
- Team collaboration
- Records management
- Customer retention
- Warranty claims process management
- Cost estimation
- Quality inspection
- Records maintenance
- Tech-Savvy
- Service order flow
- Account management
- Repair quality inspections
- Mechanical aptitude
- Sales expertise
- Conflict resolution
- Call center operations
- Customer consulting
- Program follow-up and assessment
- Maintenance reporting
- Problem resolution
- Relationship building
- Customer relations
- Understanding customer needs
- Teamwork and collaboration
- Service upselling
- Calm and professional under pressure
- Sales and upselling
- De-escalation techniques
- Complaint investigation
- Issue and complaint resolution
- Calm under pressure
- Policies and procedures adherence
Accomplishments
- Resolved product issue through consumer testing.
- Precision Team Award Acura 2023, 2024, 2025
Certification
Certified Service Advisor Acura Senior Consult
Precision Acura Team Award
The dealership has risen to the top and earned the prestigious honors
10 Years tenure
I have received 10 years tenure though Acura Parts & Service Awards
Timeline
Service Advisor
Toyota Of Boerne
04.2018 - 01.2019
Service Advisor
Gunn Automotive
09.2015 - Current
Service Advisor
Red McCombs Ford
05.2014 - 09.2015
Auto Parts Manager
Orielly Auto Parts
06.2011 - 08.2014
Associate of Science - Medical Assistance
Kaplan College
High School Diploma -
Thomas Edison High School